Does anybody here work for Parceline? I need help finding my parcel!

[Parm]

Bit of a strage on, but if in doubt, try the forums I say!

I ordered Guitar Hero II from ChoicesUK (got a great price), anyhow, the item was dispatched and due for delivery today. It never turned up.

I'm going to be having family around this weekend and I've already told them about the great new toy I'll have for them to rock out on, eeek! *note to self, never speak too soon!*

ChoicesUK were kind enough to give me my consignment number and after using the tracking service on Parceline's website, I know now why I don't have my parcel. Here is my status:

Tracking History

Date Time Location No of Parcels Status
05 Apr 2007 14:05 Birmingham 1 Unable to deliver, premisies could not be located
05 Apr 2007 07:04 Birmingham 1 On vehicle for delivery, using Saturn
05 Apr 2007 04:25 Birmingham 1 Security check
04 Apr 2007 Peterborough 1 Collected from sender
04 Apr 2007 20:27 Birmingham Hub 1 Forwarded to Birmingham
04 Apr 2007 20:26 Birmingham Hub 1 Confirmed On Trailer

Unable to deliver, premisies could not be located. Gah! Don't they have maps or GPS these days?

I've tried calling them but all their offices are now closed and with the bank holiday tomorrow, they won't be re-opening until Saturday morning.

Is there anyway I can just go and collect my parcel?

[deeves]

I believe u shud be able to collect the parcel, however, as in most collection cases, u'd need a proof of identity and the tracking number ofcourse.
By the way, my friend works as a supervisor in parceline, will probably ask him if he cud help. Not sure if he'd be much of a help without a tracking number tho.

Anyways, have a nice weekend,
-Deeves

[Parm]

My parcel still hasn't arrived. I phoned them yesterday, gave them pinpoint directions and left my telephone number just in case. Nothing turned up today and the Parceline website again says that they couldn't find my location!

Here is my tracking info: http://www.parceline.com/pltracking/...mageField.y=13

How could they possibly be so inept? It's remarkable. I did ask about picking it up myself yesterday but they said the depot was in Smethick and that's not exactly round the corner. I'm going to have to call them again tomorrow and no doubt sit in the queue for 10 minutes. Gah! I just want my parcel. *cry*

[chrisg22]

Whats the whole "Using Saturn" business about? They sub-contracting the delivery out or something?

[Parm]

Beats me, still no parcel though. Going to have to give them a call in a mo!

[BenW]

Good luck, i know what its like. I ordered a few bits from overclockers.com a year or 2 back with amtrak next day delivery. Took numerous calls to local depot and head office with so many guarenteed delivery dates i lost count. I was told the parcel would be with drivers who wouldn't return to the depot until all parcels were delivered etc etc.

They even put a note up on the online tracking saying a note had been left (It hadn't and it was a bank holiday!)

Finally turned up about 3 weeks after ordering with a guy who knew nothing about the problems, he was just doing his job

Ah well, hope you sort it soon!

[Parm]

It turned up yesterday at about 1 minute to 6! Must have been the guys last delivery. Apparantly he had to stop and ask a newspaper boy where the address was.

Ah well, my parcel is with me at last! I only had to wait a week.