Server Uptime

[IBM]

Just had my website hosted with Brinkster crash, and chatting to the live support to try and get it back up and running again, he's mentioned that although he doesn't have access to the specific uptime stats, he's thinking around the 99% mark....

What is this, the mid 1990s? 99% uptime, that's 3.65 days a year downtime!! Absolutely bloody shocking.

I'm sure it's better than that, but even so, you'd think they'd tell the tech support to give a better number than that.....

[TiG]

How much are you paying?. 99% uptime seems fine for a pretty normal hosted environment.

our SLA for specific clients allows us to go down to 98% for much more important things than a web site ......

You want to guarentee 99.98% you need to pay for it.... and most people aren't willing to pay that money.

TiG

[manwithnoname]

Not sure what the cost is of your hosting but that might be value for money.

At work we have a server running a WMS that runs and is used 24/7 (except the odd bank holiday) the server has been down ~8 hours in the last 3.5 years. But that cost server cost six figures, the WMS software support cost is 5 figures a year, not sure about the cost of the server support contract.

[IBM]

Fair points....to be honest I was basing my expectations on the fact that an ISP/Hosting provider I worked for years ago was running a 99% uptime claim. Figured that it would be a whole lot better by now....

[Moby-Dick]

claims can be disproven , especially when they dont mention the scope

You get what you pay for with hosting, and to reach the higher levels of uptime starts to get stupid.

however , if you are hosting a none redudant application , you've fallen at the first fence because no matter how resilient the underlying infrastructure is , if it relies on any single points of failure then you will always have risk - running an N+1 or 2N configuration from end to end is the only way you'll get high uptimes.

[amwhite2008]

The uptime % is a gimic - the hosting may have 50% uptime for the first year, but then could be up 100% for the next 1000 years, meaning they would have acheived a good uptime overall, just not in the first year.

Alex

[psd99]

Exactly it is indeed not always accurate and guranteed.

They can't gurantee you if they have an outage and their generator fails.

I've seen it too often.