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About LinkBacksgood company to buy from until something goes wrong! then you'll be treated like poo! get gibbo in this thread! lol he'll tell you a thing or two about ocuk!!
good company to buy from until something goes wrong! then you'll be treated like poo! get gibbo in this thread! lol he'll tell you a thing or two about ocuk!!
no don't get gibbo in the thread
VodkaOriginally Posted by Ephesians
OCUK, just the name sends shivers down my spine, I bought a 24" Hyundai monitor off them 3 years ago I think as a Christmas present for someone, £450'ish it cost, I received it on the 19th Dec and was in total shock that any one would bother to send the piece of crap I got, the box was in tatters and taped up with selotape, the inner packing was in bits, the base was scratched, the screen was scratched and there were 3 dead pixels, I called OCUK and got some nonce that said "Duh, it must have been a faulty return sent out by mistake, we'll arrange a return but because it's Christmas you won't get it until after the new year now" after many emails and phone calls I ended up driving to OCUK (a 400 mile, 7 hour round trip) to get the screen replaced and they were a bit miffed at me wanting to check the screen and have it fully tested before I left the store.
I eventually got a £23.50 refund to cover my costs (better than nothing I guess) but they've been removed from my "stores I like to use" list and have joined the "only as a last resort, if no one else has it, if they're cheaper than anywhere else and it's only a few quid" list.
Quite a shame as I had probably spent thousands with them and was quite an avid supporter of theirs until that happened.
Edit/ sorry for the long post
Asus GeForce GTX 260 896MB GDDR3 PCI-Express Graphics Card (Includes Terminator Salvation PC Game)
£119.99 inc VAT
£104.34 ex VAT
15 percent of 104.34 = 15.65
-correct-
Your Basket
remove item Asus GeForce GTX 2... 1
Subtotal £119.99
£104.34 ex VAT
-correct-
Sub Total : £119.99
Shipping : £4.98
Total : £124.97
-incorrect-
that is how i worked it out.
I didnt realise they had to charge vat on the shipping cost aswell ? Ive not seen a system like this used anywhere else!
Scans the same I think and so are most I've dealt with, vat is added last to the total including shipping, seems wrong to me but I don't know whether the shipping should be vat chargeable or not
If you to to Parcel2Go, Citylink, etc., you'll see that couriers do charge VAT (sometime they only display it on 'checkout' - annoyingly). OcUK can't be faulted on that point.
Can't say I've ever had an issue with the shop, but then any RMA'ing I've always done in person. I was treated promptly, efficiently and in one case got a better product than I'd returned.
Shopped or not, this image sums up OcUKs excelent customer service practices...
http://img440.imageshack.us/img440/8200/ocuk.jpg
Look at the 'Deleted Posts' forum if you're confused... I'm another person who will never buy from OcUK again.
I don't mean to sound cold, or cruel, or vicious, but I am so that's the way it comes out.
Remember, the "shipping" cost is almost never what the company pays the carriers, it's usually their cost, plus cost to cover packing materials used (on average). Since those packing materials are being "sold" to the customer, VAT has to be charged and since no one really wants to shout from the rooftops that you're being charged 20p for an envelope, it's easier to add VAT directly onto the shipping charge.
I believe you can exempt VAT from your shipping costs if you charge literally what Royal Mail would charge to move the item around, but since at the end of the day it means you make a loss on your shipping for no net gain to the company (since VAT gets paid to HMRC), it's not worth the hassle.
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This is bunny and friends. He is fed up waiting for everyone to help him out, and decided to help himself instead!
there is a support forum on here who are heading that way at a rapid pace.
i had a bad xperience wid ocuk.....
i had about 4 items on order, over a week later its still not hear. so i send them an e-mail, and they tell me there tryed 2 deliver it 3 times but no awnser, so it was delivered back tho them. i had no notes on the door, and sum1 was home, or out only 1ce in the week i think...... delivery address i used seamed fine. perhaps this is more a problem with the courier service they used
either was i got my money back, but neva got my postage
then a year later i ordered somthing from there, and it turned up in 2 days
In most circumstances, VAT will be charged on shipping .... but there's exceptions.
Firstly, postage, i.e. via the Post Office (and only the Post Office) is exempt, so you should pay no VAT is stuff is posted to you.
Next, the situation depends on whether the shipping is an extra service or included in the price (as per contract), and in the latter case, on the VAT status of the goods. For instance, when you order milk deliveries from the milkman, delivery is part of the contract not an optional extra. As the milk itself is VAT free, and the delivery is part of the service contracted for, then the delivery attracts the VAT status of the goods .... i.e. exempt. If the goods you'd ordered were subject to VAT though, so would the delivery be.
The situation also depends on where you;re delivering to .... i.e. inside or outside the UK.
However, with the basic situation of supplying goods on which VAT is charged, to a UK address, and where delivery is a separate service under the contract, then VAT must be charged.
Generally, prices ot consumers are quoted inclusive of VAT, though you may well get both prices. Prices to businesses are usually quoted ex VAT because they simply reclaim any input VAT and it's the price of the goods that actually matter.
So if a company is charging £4.99 (inc VAT) for delivery, then they're usually going to actually be charging £4.34 plus VAT for delivery. And the invoice might appear in one of two ways :-
Layout 1)
Goods (inc VAT) £115.00
Carriage £4.99
Total £119.99
Layout 2)
Goods £100.00
VAT £15.00
Delivery £4.99
Total £119.99
Layout 3)
Goods £100.00
Delivery £4.34
VAT £15.65
Total £119.99
In any event, if the supply if to a consumer, there's no requirement to provide a VAT invoice showing the breakdown of VAT, for the simple reason that the consumer can't reclaim it. But if a VAT registered person or company requests a VAT invoice, one must be supplied as it's needed to reclaim the VAT.
A common method is to show ex VAT prices and VAT as line items. Delivery may well be listed as a line item, so you'll see the VAT on delivery. But then, in the totals, you'll get a summary showing the VAT as a whole. It doesn't mean it's being charged again, merely that it's been added up and shown as one figure.
The upshot of all this, though, is that HMRC define the rules relating to if and when VAT is charged, and any VAT registered business must do it as defined .... or they're liable to get in trouble. OcUK have no say in whether they charge VAT on delivery or not - HMRC write the rules.
Yes, rounding can result in differences .... but HMRC define that rules that specify whether you should round up or down, and whether you have the option or not. But whatever you do, the VAT charged to customers and the VAT paid to HMRC must be the same, and not differ due to rounding errors or differences. See VAT 700 para 17.5 and 17.6 for a bit more detail,
Reminds me of a time years ago when I ordered a hard drive and all went smoothly. I then decided to make a RAID and ordered a second drive off them. The second time they refused to process my order. I phoned up to enquire what was wrong and their response was they "don't deliver to Ireland"?!? Didn't think that ordering a hard drive would end up in me having to give a geography lesson (even then took an awful long time of persuasion).
Can you please read over your posts, including spelling before posting, PLEASE! It is so annoying to read posts littered with mistakes. I know it's an internet forum and not exactly a literacy test but still....i had a bad xperience wid ocuk.....
i had about 4 items on order, over a week later its still not hear. so i send them an e-mail, and they tell me there tryed 2 deliver it 3 times but no awnser, so it was delivered back tho them. i had no notes on the door, and sum1 was home, or out only 1ce in the week i think...... delivery address i used seamed fine. perhaps this is more a problem with the courier service they used
either was i got my money back, but neva got my postage
then a year later i ordered somthing from there, and it turned up in 2 days
0iD (09-07-2009)
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