Absolutely flabberghasted that they have a single fee for all services, my Revo PC has suffered some kind of hardware failure, I've not even taken the case off, its 17 months old so they want £55 to look at a machine that didn't even cost £175, after a quick chat with an engie we figured it would probably cost £150 to fix.....
I mean I know these things are low cost, but I'd have just thought they'd have offered me a quick swap-a-roodle!
Time to start cracking the device open and seeing what happens if I reset what I can!
So when your paying peanuts, remember you get monkeys.
Also without been a smug git my media PC had a backup that was less than 2 hours old....