Possible Repair Maybe ???

[Agent]

Stick with it mate, also phone up trading standards and ask them, it wont take long, and they are very helpfull

[Creature]

thanx agent ..your very helpfull and encouraging

people like ya self and many others make hexus worth coming to

[TeePee]

My tip would be to mention to them that you have been in contact with trading standards.. It shows them you aren't going to go away!

[Lead_Head]

Over the phone is still a verbal contract. They stated that the suitcase was covered... so it is.....

Why would you use a suitcase for other than travelling anyway?

Sounds like they are being tight IMO. Get onto there backs, and dont lie down until you get something. Once you get something, ask for more! Unless they agree to refund the whole (or at least some - depending on your excess) or the cost.

Have you explained that it is basically irrepairable? As it is a clear case?

Good luck mate. Let us know how you get on.

Nick

[THCi]

I was gonna mention the verbal contract dealie. Its like, if I say to someone in my works (sainsbury's) that some taters they will buy will cost £0.99 but they cost £2.50 they will be able to pay the 99p. Verbal contracts are a bitch to prove though.

They made a contract with you, and you didnt break your side of it (IE: you paid your insurance cover), but they have broken thiers. You might be able to take them to the small claims court for it. They wouldnt want that (and I doubt that you would either, unless it was your last resort). But simple threats get simple results.

[Creature]

i dont think it would go as far as small claims.
i spoke to Tesco Customer service's manager today
and she has taken all my details and is going to see
what she can do for me.
i dont know if many of you have seen there little insurance packs that they sell at Tesco.
for those that havent,its basicly instant holiday insurance,ya buy it at the checkout,tell the checkout person when you leave,they put that info in on the till.
and instantly your coverd..
but these little packs your not allowed to open because it has
a policy number inside which you could use if you noted it down.
the ghey thing is.Ya dont know what ya coverd for inless you ring them first,Because ya cant get to the booklet that's sealed inside the packagen..

ill let ya know the out come

hold on to that case aswell ben if i get a pay out. i will probley come up and collect it from ya

[J4MES]

Originally posted by fondie
unfortunately over the phone and in writing are two very different things.

er, nope - both form a binding contract - even verbally. and they should have the 'phone conversations recorded if they're worth their salt...

although it's never that easy, unfortunately... good luck m8

[PriestJPN]

Yep, be persistant; insurance companies are real bastards and will lie to you get wriggle out of paying a claim. Very sad, but very true.

[spikegifted]

Man! I'm so sorry for you...

I think there is a way of repairing it and it doesn't involve bolting on another piece of plastic to it, but it may not look good if not done right... Also it probably won't provide sufficient structural strength if you intend to move the case around to LAN meets, etc.

Also, I can only see that it is only possible to hold the long break - this method will not likely to allow you to turn corners...

1) What you need is a long thin piece of wire that you can conduct a large electrical current through - something like those devices people use to cut polystylene blocks.

2) You need to somehow sandwich this wire between the two pieces of your case. It looks like a snap, so the edges will be clean so you don't need to worry about unevenness.

3) Hold the two pieces in the desired position with the wire in between.

4) Attach the necessary electrical wires.

5) Switch on the current and apply pressure on both sides to push the two edges together. As the wire heats up, it should be able to slightly melt the plastic pieces to allow contact and allow the two pieces to join up.

6) Don't over do it! Excess heat will create bubbles in the plastic. Also, if you heat up too much plastic, you'd get an uneven joint.

7) Once the pieces join, switch off the current, but hold newly joint piece in place. And wait...

8) Disconnect the wires, if you haven't done it already. Since the wire and the plastic have cooled, you should be able to extract the wire from the plastic in one piece (hence corners will make this near impossible).

I should put a large disclaimer in this process - I've only seen this done once! And as I said earlier, it doesn't give you the necessary structural strength to allow much movements, but it will hold together...

Good luck!

[Bunjiweb]

Hang on.....

i've just realised.... is this Creature as in Roweb Creature???

Ben

[Creature]

yes m8..

thats why i said i would collect

you just relized it's meh

[Bunjiweb]

lol sorry i'm a bit slow off the mark sometimes...

so yeh if you're interested add me to your MSN again and we can chat

Ben

[PriestJPN]

One link you might find useful if you can't get any joy from Tescos:

www.financial-ombudsman.org.uk
or call 0845 0801800

They should be able to help you, no problem.