Rant.

[kalniel]

Yeah, but short of PC World, I have no local options. Which online retailers bring their A-game to customer service?

Ebuyer are my go-to now for customer service. Amazon are good, but the hidden threat of ceasing to tender to you if you prevail on that customer service too much and their dominating market position means they're not my first choice for parts I might need to RMA.

[blueball]

DirectHex's post made me wonder how much I have spent with Scan over the years and I was sad enough to go checking:

...over £8500 since 2002.

[Terbinator]

DirectHex's post made me wonder how much I have spent with Scan over the years and I was sad enough to go checking:

...over £8500 since 2002.

And still on a C2Q?

[watercooled]

Brave guys, checking how much you've spent!

[blueball]

And still on a C2Q?

Nope, haven't got round to upgrading yet

[shaithis]

9 pages of orders here......the first page totals £2000.....cba checking the rest as scans site makes checking previous orders cumbersome.....and that's before I even think about how much I've got others to order for system I have built/upgraded for them.

Makes you wonder how a £25 PSU and £40 headphones were worth screwing me over......

[Chris P]

blueball

Here you are another opportunity to mouth off before you have all of the facts.

Enjoy !

...

[Chris P]

Im cheesed off today as Scan have rejected my RMA of the SSD in my new G30 PC.

They are saying its a damaged SATA connector and I cant see how I could have done that.

Very very angry. If I had bought the SSD on it's own I would have been able to claim on Scansure, but as it's a pre built system I have no comeback.

Rant over, no need to reply.

We have only had this thread brought to our attention, if you can PM me your Invoice or RMA number please, we will look into this now.

Best Regards

[blueball]

We have only had this thread brought to our attention, if you can PM me your Invoice or RMA number please, we will look into this now.

Best Regards

Why not deal with the original thread in the 3XS forum? Why wait for it to reach the open forum? You are here carrying out a damage limitation exercise and I have all the facts I need thank you very much. In future I would appreciate if you keep a civil tongue in your head, you are in the open hexus forum not in the Scan forum and you have no right to speak to anyone like that (accusing me of mouthing off).

[MrJim]

Just have to chalk the SSD cockup down to experience and never buy a system from Scan again.

I had issues with Scan over a PC case which arrived with broken fan mounts. The did eventually capitulate once I quoted the Sales of Goods Act at them & threatened legal action, but you shouldn't have to go to such lengths in order to get good after-sales service. I won't be buying from Scan in future either...

[Biscuit]

We have only had this thread brought to our attention, if you can PM me your Invoice or RMA number please, we will look into this now.

Best Regards

I have to be honest here, why on earth should we have to come onto the forums and get our rant on to make things happen reasonably. It should be standard practice!

[DeludedGuy]

The joke is Ebuyer has been very good lately!

I have always found them to be good...been using them since 2002.

[DR]

Now SCAN are on this, I will close this thread.

Guys - please make sure you post in the SCAN forum for the best route to support.

[g8ina]

FYI, Scan are now replacing the faulty SSD.