Orange - what a joke

[TiG]

Guys don't you understand that this is all down to numbers - its like cars, ford and vauxhall never get top marks in service due to the fact that the make much larger number of cars therefore by shear weight of numbers they get more complaints, it doesn't necessarily follow that they are a bad company.

Orange is number 1 for a reason, they spent a lot of money on there network, and I believe that they do have the best signal coverage of the uk, (remember my day job is dealing with network operators on a technical level - i understand what they are struggling with) - my work phone is still on Orange contract, and my personal phone on Orange PAYG, i've never had any problems with either.

The whole point of having the number of different networks we have is so you've got a choice, you get a bad experience with one of them then move.

My personal experience with t-mobile is appaling, couldn't get any wap working for about 3 weeks, then the phone just stopped accepting incoming calls.

I was lucky it was a work phone but hampered the development of an IVR and WAP site for t-mobile immensly.

But I do agree that Customer Services of all of them are usually crap, this is due to the type of person working there, pissed off, in a really crappy call centre, where they are not allowed to breathe without asking. Put yourself in their situation and ask if yourself if you could truely give good service all day with all the petty complaints and idiots you will have to put up with phoning up.

Sure you may say its there job but on say 12K a year for the hassle they get who blames them....

TiG

[Enverex]

Just saw it, it wasn't there when I ordered (only last week). It was something different. Though no big loss, it is only for a year...

Because you have chosen a phone that's £99.99 or more, you can now choose text saver or talk saver for free for a year.

NS

[Rusty 2k3]

Damm dont talk to me about orange its the worst phone phone service provided around.

[Agent]

Originally posted by TiG
Guys don't you understand that this is all down to numbers - its like cars, ford and vauxhall never get top marks in service due to the fact that the make much larger number of cars therefore by shear weight of numbers they get more complaints, it doesn't necessarily follow that they are a bad company.

Indeed TiG - but it doesnt help when your one of those "numbers"

[furbs]

From my experience at work (o2 shop) far more people are moving from orange than any other network. Most of the people i talk to are unhappy with the pricing or the customer service. I would never of expected this giving my own experience from the past but something must be wrong to warrant this shift in customers, most of which are contact users.

[ACiD303]

Orange is number 1 for a reason, they spent a lot of money on there network, and I believe that they do have the best signal coverage of the uk, (remember my day job is dealing with network operators on a technical level - i understand what they are struggling with) - my work phone is still on Orange contract, and my personal phone on Orange PAYG, i've never had any problems with either.

I would not argue that their coverage is the best (around here anyway) - it was the 2nd reason why I chose Orange, the first being most of my phoned numbers were Orange too. But, for most of the reasons already mentioned, most people have either changed to O2 or (believe it or not) Virgin Mobile.

It's not just Orange UK I have complaints with. Orange HK is just as bad. Before leaving for HK, we asked if we could use the Orange contract mobile there - no problem they said, they have an Orange Network there & Orange shops to help us if we need any help. Well, get to HK, we get a TXT msg Welcoming you to the network - except it wasnt Orange. It was some other network. And we got these "Welcome to" TXTs from different networks about 3-4 times a day while we were there, so the phone was constantly changing networks. Going to the Orange shop to maybe shed some light as to why this is happening, or maybe even perhaps use just Orange network (what we're paying for), we were dismissed with "We have no idea, we dont know." And when we come back, we were charged for Foreign Network exchange or something like that!!! That was dispickable!!!

But I do agree that Customer Services of all of them are usually crap, this is due to the type of person working there, pissed off, in a really crappy call centre, where they are not allowed to breathe without asking. Put yourself in their situation and ask if yourself if you could truely give good service all day with all the petty complaints and idiots you will have to put up with phoning up.

From that point of view I can understand, I used to work for Telewest Call Centre (so you can imagine the amount of obnoxious calls I get - you were probably one of them!). But when doing that job, I always did my best because if I made one unhappy customer happy, it made the difference to my day. Sure it's a hit and miss as to who you get and what mood their in, but it really doesnt help when it seems EVERYONE who calls in seems to get the same jist.

[TiG]

Originally posted by furbs
From my experience at work (o2 shop) far more people are moving from orange than any other network. Most of the people i talk to are unhappy with the pricing or the customer service. I would never of expected this giving my own experience from the past but something must be wrong to warrant this shift in customers, most of which are contact users.

Again thats what i'm saying, if Orange is number 1 in consumer numbers, it will likely appear that more people are moving from Orange, yet the Percentages may show another story and of course on the other foot the same amount of o2 customers may just be wandering into the orange shop and doing exactly the same thing.

Its called Churn and Mobile COMPANIES HATE IT

From that point of view I can understand, I used to work for Telewest Call Centre (so you can imagine the amount of obnoxious calls I get - you were probably one of them!).

from Acid303.

Sadly i used to work in a call centre too, only if i get talked to crap by the call centre agent do i cause any fuss. I realise that asking nicely works the best by far


TiG

[Agent]

THEY ARE HAVING A LAUGH

I just phoned up 450 to speak to the help desk - the voice recorded machine told me to phone 451.
So i dial 451 to talk to them, The voice kicks in and tells me that I'm being charged for this call. Just after that, my credit runs out.

So now, I'm stuck with a phone, with no way to speak to the help desk because i have no credit. The earliest ill will be able to get to a shop to buy a voucher is Thursday at best. Even then, i only want to put a fiver on it, and not a tenner (they don't do £5 vouchers anymore).

I guess i could phone them from the house phone, but i don't even want to think how much thats going to cost.

[Enverex]

So........ anyone know how to unlock an Orange T610?

NS

[Riley]

Originally posted by NightShade737
I just bought the T610 on Orange P&G, and didn't see anything about free text messages.... are you talking about contract or something else?

NS

The free texts thing has been going agez! You used to buy a pack for £20 which was called "Orange Out Here" which was really aimed at students! It came in a box with and swimbag with the orange logo on it ??? It was a one off payment and you added it to your account using a pay as you go like voucher. it also had this reserve call thingy, that if you ran out of credit you were allowed 2 30 second calls.

This deal was stopped, they decided to charge £19.99 a year and dropped the number of texts to 3 a day. (I guess it was too good a deal!). Lot's of people complained so they bumped the messages back up to 5 and made it so that people that got the "Orange Out Here" deal didn't even have to pay the yearly subscription!

I've been with Orange for 4 years now, starting with the Motorola m3788e (BRICK!), Nokia 3210, Ericson T20s, Nokia 3330, SE T68i and a week ago I got the SE T610. Orange have been good most of the time, texts seem to go through straight away... Never had any problems with reception where i live (Reading).

[ACiD303]

I just phoned up 450 to speak to the help desk - the voice recorded machine told me to phone 451.
So i dial 451 to talk to them, The voice kicks in and tells me that I'm being charged for this call. Just after that, my credit runs out.

I fell for this trap too when I first got PAYG (wanted to complain about something in my first week!). They should have an advance warning on that 450 . . . whats another 10 seconds to make such a simple and informative statement other than the 2 minutes of nonsense that number drivels out.

Even then, i only want to put a fiver on it, and not a tenner (they don't do £5 vouchers anymore).

Why dont you get the swipe card? You can put a £5er on that (minimum) and it goes straight through (alot of places do them, all my local cornershops do at least). Tho I would advise you get a receipt each time you do this coz Ive been done over a couple of times.

I guess i could phone them from the house phone, but i don't even want to think how much thats going to cost.

It's an 079 number . . . 07979100100 (I think, cant remember) - but will be charged at mobile rates Id assume.

[Agent]

Originally posted by ACiD303
Why dont you get the swipe card? You can put a £5er on that (minimum) and it goes straight through (alot of places do them, all my local cornershops do at least). Tho I would advise you get a receipt each time you do this coz Ive been done over a couple of times

I have one, but i still have to get to a shop to get it topped up - which isnt going to be easy for me (time) - hence why i have it linked to my CC