Results 1 to 7 of 7

Thread: AAO Wont turn on without power cable

  1. #1
    Today is Tuesday
    Join Date
    Oct 2004
    Location
    London
    Posts
    441
    Thanks
    7
    Thanked
    4 times in 4 posts

    AAO Wont turn on without power cable

    Ok... So Im fairly good with computers and have done repair work for numerous people along with building countless machines, but Ive never done anything with laptops/netbooks until this latest venture with the AAO.

    Basically, the netbook will only turn on if the power cable is plugged in and if you disconnect power whilst it is running then the netbook dies. (i.e. it seems to have become a desktop). Despite this, when the battery is connected, you can see the charge status and it does definitely charge - went from 30% up to 98%. Am I missing something or is this what you get for buying a netbook from ASDA?

    Would appreciate any thoughts please! Thanks very much.

  2. #2
    Comfortably Numb directhex's Avatar
    Join Date
    Jul 2003
    Location
    /dev/urandom
    Posts
    17,074
    Thanks
    228
    Thanked
    1,027 times in 678 posts
    • directhex's system
      • Motherboard:
      • Asus ROG Strix B550-I Gaming
      • CPU:
      • Ryzen 5900x
      • Memory:
      • 64GB G.Skill Trident Z RGB
      • Storage:
      • 2TB Seagate Firecuda 520
      • Graphics card(s):
      • EVGA GeForce RTX 3080 XC3 Ultra
      • PSU:
      • EVGA SuperNOVA 850W G3
      • Case:
      • NZXT H210i
      • Operating System:
      • Ubuntu 20.04, Windows 10
      • Monitor(s):
      • LG 34GN850
      • Internet:
      • FIOS

    Re: AAO Wont turn on without power cable

    Sounds like a loose connection somewhere - this isn't normal

  3. #3
    Senior Member
    Join Date
    Aug 2006
    Posts
    1,182
    Thanks
    133
    Thanked
    46 times in 45 posts

    Re: AAO Wont turn on without power cable

    Could be a dud battery or fact that the battery is not charging or not holding its charge(no matters what the indications of charge are). Notebooks from Asda should be as good as anywhere else really. Main thing with these lappies/notebooks is that its generally the battery that caves first .

  4. #4
    LWA
    LWA is offline
    Senior Member
    Join Date
    Jul 2003
    Location
    London
    Posts
    2,171
    Thanks
    134
    Thanked
    57 times in 41 posts

    Re: AAO Wont turn on without power cable

    Have you tried removing the battery, cleaning the contacts (use a normal eraser) and reseating the battery?

  5. #5
    Today is Tuesday
    Join Date
    Oct 2004
    Location
    London
    Posts
    441
    Thanks
    7
    Thanked
    4 times in 4 posts

    Re: AAO Wont turn on without power cable

    Well it seems that the battery is dead since although it appears to charge, if you disconnect power and then reconnect it then the battery starts charging again.

    Quite impressed with Acer though, they said they would take the netbook back and pay for all expenses in returning it to them. They also said if I leave my extra 1Gb of RAM in the laptop then they will make sure it does not get removed. Hoping they will collect it later this week, though I have no idea how long they will have it for...

  6. #6
    Today is Tuesday
    Join Date
    Oct 2004
    Location
    London
    Posts
    441
    Thanks
    7
    Thanked
    4 times in 4 posts

    Re: AAO Wont turn on without power cable

    Just to close this off I thought I would highlight how amazing Acer have been on this repair.

    On Tuesday I created some time in my diary to arrange a collection, the netbook was collected the next day (Wednesday) at 6pm. I got an email from them on Thursday lunchtime saying it had been received and another on Thursday evening to say they were looking at the netbook. I then got another email this morning with a DHL tracking number for next day delivery, if it wasnt the weekend tomorrow I would have it back within 3 days! I think that is AMAZING service by my books!

  7. #7
    Senior Member
    Join Date
    Aug 2006
    Posts
    1,182
    Thanks
    133
    Thanked
    46 times in 45 posts

    Re: AAO Wont turn on without power cable

    That is very good service indeed- good you got the problem sorted out.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Cable downstream power check
    By watercooled in forum Networking and Broadband
    Replies: 3
    Last Post: 27-04-2009, 08:02 PM
  2. Power Cut Causing Booting Problems... Suggestions?!?
    By Speed in forum PC Hardware and Components
    Replies: 12
    Last Post: 14-08-2008, 07:25 AM
  3. Need a longer PCI-E power cable for my PSU.
    By Trash Man in forum PC Hardware and Components
    Replies: 6
    Last Post: 25-09-2006, 08:22 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •