Hi
1st post and I'm asking for help!
I ordered a new top cover and bluetooth module for my Acer laptop from acerspareparts.co.uk - I can't post a link since I haven't made 5 posts on this forum.
The package arrived 1st Dec and was franked that it was despatched 30th Nov from Banbridge which is near Belfast, NI.
The order is all correct but I've decided not to fit the bluetooth module.
Having read the T&C's on the sellers website they will intend charging a 20% restocking fee - acerspareparts.co.uk/index.php?main_page=conditions - see 7.2 and 7.4. Rather than hijack another thread on this forum I decided to post although I believe I am clearly in my DSR rights to expect a full refund although I must pay for safe delivery of the iitem.
The item is still sealed in iit's original packaging, although I understand that under DSR I can actually open it if I wished.
Am I correct that an email (and for belt and braces a fax too) stating that under DSR I wish to return the item for a full refund is the correct course of action?
Many thanks for any advice.