Dead Pixel :(

[quarryman]

Ok just received my fancy new LCD LG Flatron L1710B. Problem is there is a permanently lit blue pixel in the kind of in the right corner. Its only one but its really annoying me. Can someone tell me what the comeback is on this?

1. I ordered it from Overclockers.co.uk This is not good from what I hear re returns.

2. Since I got the product today can I sent it back immediately for a refund or replacement? I understand it is not faulty but surely I'm within my rights to return the product within a period of time? Has anyone done this?

3. I'm willin to wait weeks if necessary as the pixel will just annoy me more over time. I understand the the pixel warranties will only cover after 5 pixels (i think one blue counts as 3)

Can someone please advise on this, sooner the better in case I want to return the product.

TIA

q

[Russ]

ring them, say you dont like it and would like a refund, if u used barclycard, ring them, get them to refund ur payment and return it to ocuk, if they wint have it back.

[SilentDeath]

distance selling regulatiosn gives you a week to get it abck to them. phone them first thing tomorrow and say youlll confirm in writing, send wruiting, then post it back once they give you an rma numer. dont bother with emailing them as they never read emails, sorry about my crap spelling

[KPeh]

You are within your rights to return goods within a certain peroid of time, but in the case of a product like this, it is only if you haven't opened the package etc. Which evidentally you have.

You will not be able to RMA it. Dead pixels are a risk you must take. Also, I don't think a blue pixel counts as 3, rather 1 - a entirely dead one would count as 3 (might be wrong here).

However, try rubbing the pixel lightly, and it may go away?

[quarryman]

ok i'll try ringing them first thing in the morning.

but i want another one! What should i use as my excuse?

"I want to return the product"

"Did you open it?"

"yes"

"Why are you returning it, is it faulty?"

"No, but........................"


Fill in the blanks.

You are within your rights to return goods within a certain peroid of time, but in the case of a product like this, it is only if you haven't opened the package etc. Which evidentally you have.

Are you SURE? Is there not a cooling off period?

I'm going to try return it, get a refund it. All the packaging is press-seal (like sandwich bags) so i haven't tore anything.

I'm typing on it now but if i pack it up i don't think there is any way of knowing its been used. Actually i have no way of knowing if it has been used before, i have a very slight suspicion it might be.

what should i say?

[TeePee]

Under the distance selling regulations you can return the product within 14 days for any reason, but it must be in 'as sold' condition. This means you are allowed to open it, but many stores do not accept this.

[TeePee]

Say you haven't opened it. OcUK will likely exploit any excuse you can give them.

[Russ]

just say, the product you ordered was the wrong 1, not the 1 u expected.. if they refuse, ring ur credit card company, and explain.

[Russ]

Originally posted by TeePee
Say you haven't opened it. OcUK will likely exploit any excuse you can give them.

hehe aye,carefully reseal

[Enverex]

They probably wont accept it back on the reasoning for the dead pixel as most manufacturers say you need at least FIVE dead pixels before they are. A blue one does count as a dead pixel because it counts dead or defective pixels.

NS

[quarryman]

So if i re-seal and send it back they should refund me right?

thing is they say this

1 All returns must have a valid Return Merchandise Authorisation number (RMA). All returns must be received within 14 days of the RMA issue date. It will take between 7 and 10 days to process your return, but we will do our best to reduce this time.

2 Returned items must be in original packaging, with all original boxes, packing materials, manuals, blank warranty cards, all other accessories however small and documentation provided by the manufacturer.

3 RMA's are issued for specific products only. Please do not send other items not covered by the RMA such as full systems.


but then they say this

11 Should you wish us to take back an unused product complete with undamaged original packaging a 15% restocking fee will apply.

Confused I just want to know so that I know what to say when I'm on the phone. Understandably he's gonna try convince me they won't take it back. I just don't want to be in a situation where they send it back to me and i've shelled out £x to get it there and then hit me with £x for sending it back. AND i'll still have a dead pixel?

So frustrating.

is there anywhere i can find out where i stand as the consumer that i can quote should he try tell me otherwise?

[Russ]

just say, "i bought this Monitor, i opened it, and its not the right 1, so i rung the trading standards office, and they say, by UK law, i'm allowed to return it within 14 days", he'll then say either ok or no way, then you say "i was also told to tell you, that not accepting this also means that your breaching trading laws within the UK and are liable because of this" if he don't give in, ask to speak to there manager, tell him, but kiss his arse, "i know you'll be able to help me sir"etc, but by UK law, you are in your rights to return it and get a full refund.

[quarryman]

just say, "i bought this Monitor, i opened it, and its not the right 1, so i rung the trading standards office, and they say, by UK law, i'm allowed to return it within 14 days", he'll then say either ok or no way, then you say "i was also told to tell you, that not accepting this also means that your breaching trading laws within the UK and are liable because of this" if he don't give in, ask to speak to there manager, tell him, but kiss his arse, "i know you'll be able to help me sir"etc, but by UK law, you are in your rights to return it and get a full refund.

yup. i think that's what i'll do. 9am bright and early, i'm gonna ruin some unlucky employee's day don't want to do it.

they actually put the ram and P4 i ordered into the same box with the screen so i had to open it.

goal: full refund

worst case scenario: return it, order another, 2 dead pixels. *shudder*

[Russ]

hehe, try and get refund, order from sumwhere else

[EasterEEL]

Hi Quarryman

This is tucked away in the overclockers site here (try and navigate to it yourself!) :

7 - Distance Selling Regulations


In accordance with the Distance Selling Regulation, the customer has the right to cancel an order within one week (7 working days) of delivery. In accordance with legal provisions personalised items, unsealed software or audio and products containing an activation key are exempt. The customer is expected to take good care of all items and not use them, any goods not returned in an 'as new' condition may be refused or involve extra costs in making the goods 'as new'. In order to meet the 1 (one) week deadline, mailing the cancellation notice within that time frame is sufficient. Please, always refer to and include the order number. The cancellation must be put in writing and must be forwarded to Orders, Overclockers, Unit 40 Imex Business Park, Ormonde Street, Fenton, ST4 3NP by mail or e-mail to orders@overclockers.co.uk. When returning non-faulty goods under the Distance Selling Regulation delivery costs may not be refunded, if the customer wishes Overclockers UK to collect the goods the costs incurred shall also be deducted from any refund. Please note that you have no right to return goods under the Distance Selling Regulations if you are a business customer. All refunds will be processed within 30 days from when you notify us of cancellation of the order. However, we are usually able to issue refunds within 5 – 7 working days from when the goods have been returned to our warehouse.

Its here:

http://www.overclockers.co.uk/acatalog/terms.htm


Don't forget you not returning it as faulty, however after you notify them (e-mail and follow up by fax) wait for an RMA as they will not accept the package without one. Under UK law you are legally entitled to a full refund less any P&P without a re-stocking fee. It does not need to be unopened and you do not need to give a reason.

Good luck with the refund.

regards....Roger

[quarryman]

Excellent Roger, thanks for that. So it seems they say they will refund the product.

This is encouraging as i just read this. Its the trading standards webpage. About 3/4 down the page it has a section under "When are you not entitled to anything?"

It seems i'm not entitled to return it?

It doesn't matter, I'll go with what you're saying and state I am within my rights to ask for a refund if my "I'm just not happy with it" excuse doesn't fly.

Thanks.