Dell 3 Year Warranty??

[davidcrofter]

Hi folks, anybody on here had any dealings with Dells 3 year warranty??

My 24in S2409W monitor is faulty and I am just wonderng what the scenario is for them replacing it as I don't think they stock this monitor any more - this is the warranty I have:
"3Y Monitor Replacement Service"

Do they come out to your house and attempt a repair or do you have to ship the monitor back to them and do without one?? The reason I ask is I am going on holiday for 4 weeks shortly and I am wondering if it is better putting it off until I get back as nobody will be about the place if it is RMA'd.

thanks
dc.

[jetfire]

i had one of my dells go not that long ago, just rang them up and gave them the sn of my monitor and described the fault and they sent out a reconditioned one the next working day.

also with mine the sn was on the box not on the monitor so good job i keep all my boxes other wise id have been screwed.

[davidcrofter]

i had one of my dells go not that long ago, just rang them up and gave them the sn of my monitor and described the fault and they sent out a reconditioned one the next working day.

also with mine the sn was on the box not on the monitor so good job i keep all my boxes other wise id have been screwed.

That is good to know mate - I think I have the box stored somewhere so will dig it out and give them a call.

[Odc]

I had a problem with my SP2309W a few months ago. I went the e-mail route which took several days to get a reply. Once I got the reply though, they were very quick and I got the replacement the next day.

[davidcrofter]

I had a problem with my SP2309W a few months ago. I went the e-mail route which took several days to get a reply. Once I got the reply though, they were very quick and I got the replacement the next day.

So what happens to the faulty screen - is that picked up at the same time??

[fedor]

why not just call Dell and ask?

[jetfire]

So what happens to the faulty screen - is that picked up at the same time??

yes, you just exchange the broken one for the one they bring.

[GoNz0]

make sure you test and inspect it before handing over the old one.