Dell Warranty Query

[shrek101]

Hi Scan I rang up this morning about my Dell monitor for past few weeks I get a green/blueish line in same place it seems to come and go usually happens after its turned on after a while

Its an annoying me now. I got this less than 2 years ago

I contacted Dell UK they need a number gave them serial number but they need sales order number. I gave them my scan order but it appears it need a different number. I got told by tech support from Scan its your supplier who gives number

I believe it has 3 years on site warranty

Can anyone help thanks

http://img375.imageshack.us/img375/9752/sany0279.jpg

[Chris P]

shrek101

Please raise a query with our Returns dept who will advise how you can proceed

http://web6.scan.co.uk/aspnet/Suppor...px?QueryType=R

Best Regards

[DavidM]

Moved from: http://forums.hexus.net/scan-care-he...ml#post1935184

[shrek101]

Just like to thank Mark R from Scan for giving us the required Dell works order number. Ran Dell yesterday and got a straight swap from Dell today for a brand new U2410, credit to Dell to for being quick to replace it too.

Always reassuring to have good companies to deal with