My next door neighbour recently scanned her h/d and found 42 viruses and trojans! We managed to remove most with AVG but some persisted. I've since bought her a copy of Norton AV 2005 and we've gotten rid of more but there are still some which I just can't get rid of. They all seem to be low threat and should be simple to remove but Quarantine and Deletion attempts by NAV don't work. After consulting the Symantec website I disabled System Restore and ran a test in Safe Mode - no joy. I've posted a screen shot below: any idea how we can get rid of the buggers? I should also mention that I've noticed that some Windows functions seem to have been interferred with eg. the Device Manager window closes as soon as it's opened.
Cheers