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Thread: Dell - Time to lay the smack down?

  1. #1
    Senior Member Dark Horse's Avatar
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    Dell - Time to lay the smack down?

    I bought an E196FP 19" tft monitor from the Dell website when it was £131 inc delivery. It was a price error but I thought I would go for it anyway.

    I placed the order on thu 10/11 and got the usual confirmation etc.

    On the next day I got the pdf terms and conditions etc stating that I had bought a 17" CRT. That obviously wasn't the case so I called them up. The Irish guy I spoke to told me my order had been cancelled and there was nothing I could do to change it and that I would be refunded asap.

    By the sunday nothing had changed so I email customer services and asked them what the story was. I eventually got a reply on tuesday saying that something had gone wrong with my order and a dell representative would be in contact asap to sort it out.

    I heard nothing at all so this thursday past I phoned dell up and was told my order was delayed/cancelled and that they had no record of me ordering a 19" tft. I said ok I give up I just want my money back.

    However apparently Dell don't charge until they dispatch so they dont think they have charged me anything. Why do I then have a charge of £131 to Dell on fri 11/11 (day after the order was placed) on my bank statement? I raised it with their finance department and they said they would call me back asap.

    I got an email on fri 25/11 saying it was being looked into.

    I feel I have been consistently lied and ignored by Dell and am doubting whether I will actually get my money back. Just to clarify I have recieved no products or items at all from Dell. If I don't hear back by the middle of next week what do you think I should do?

    Thanks.

  2. #2
    Does he need a reason? Funkstar's Avatar
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    • Funkstar's system
      • Motherboard:
      • Gigabyte EG45M-DS2H
      • CPU:
      • Intel Core2Quad Q9550 (2.83GHz)
      • Memory:
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    Contact traiding standards, they will be able to give good free advice and possibly make a couple of helpful calls too.

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    Gaarrrrr! Dav0s's Avatar
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    same tbh, but i did get a call from them to tell me i would receive a monitor on december 5th and also get a confirmatin email....as ofyet....nothing

  4. #4
    Senior Member Dark Horse's Avatar
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    Ok, complained to Trading standards. No idea how much it will do but if felt good

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    HEXUS.social member Agent's Avatar
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    Is it on a credit card (not debit), if so, make sure you inform them.
    Quote Originally Posted by Saracen View Post
    And by trying to force me to like small pants, they've alienated me.

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    Senior Member Dark Horse's Avatar
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    I'm a student so no credit card for me, it was by switch.

    They said to send dell a letter detailing it all by recorded delivery. If they don't produce the goods or refund me in 14 days then Trading standards will get involved.

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