An open letter to Virgin Media

[Agent]

i would disagree with that i work for a electrical retailer and we do telewest sign ups , after the VM buy most of the call centres where scrapped and moved over to the virgin call centres and all the techies got made redundant and now work freelance for VM . wouldn't suprise me if they have changed the people running the network aswell to virgin people !

Disagree all you want - its the same company . NTL / Telewest brought out Virgin Mobile.
The company had major restructuring when they moved to the Virgin name, which would explain your experience.

See: BBC NEWS | Business | Virgin Mobile to be bought by NTL

[quatermass]

source? i smell bull!

Source - give them a phone and they'll tell you?

[Sim0n]

Source - give them a phone and they'll tell you?

Do you believe everything a minimum wage first line phone operative tells you, i bet if you mentioned cisco to them, they wouldnt even know what it was.

For one, the ammount of routers they would have to maintain for each 20Mbit customer would be stupid, the power requirements would be astronomical.

[Steve]

Do you believe everything a minimum wage first line phone operative tells you, i bet if you mentioned Cisco to them, they wouldn't even know what it was.

For one, the amount of routers they would have to maintain for each 20Mbit customer would be stupid, the power requirements would be astronomical.

Contention shouldn't have anything to do with the number of routers.

If you have 50 users on 20Mbit (1Gbps), then the upstream from them would have to be 1Gbps to guarantee all 50 users 20Mbit constantly.

Unsurprisingly, that doesn't happen for residential customers.

I'd be interested to know what kind of links are upstream on most neighbourhood's cable networks.

[koocha]

Things are getting better for me!

EDIT:
thinkbroadband :: Broadband Speed Test

EDiT 2:

This is the email that will be greeting someone...whenever they get round to reading and then discarding it:

---------------------

Hi

As I've received no reply to my email from the 1st November I'd like you to supply me with my MAC please.

The service I'm receiving is appalling and I would like to leave Virgin Media.

As far as I'm concerned Virgin Media have broken sections D.4 and D.5 in the Terms & Conditions:

4. provide high standards of Customer Service seven days a week, 365 days a year;
5. provide sufficient access servers to ensure a high standard of connectivity to the Services;

Here are my latest speed test results:



thinkbroadband :: Broadband Speed Test

Thanks

--------------------

We'll see what happens.

[koocha]

We'll see what happens.

Nothing yet

[0iD]

Me neither, I've now written a letter of complaint to OFCOM, Trading Standards & BBC Watchdog (Well the more peple do it, the more chance they may feature it, forcing Virgin to do something) regarding Virgin media and their dire service.

[Andrzej]

People bitch & moan about TalkTalk, but they have been great since my move from BT Business Broadband

I only had one issue (where a specific site could not be reached and no one could work out why) and they resolved the issue over a period of 5 days - with me calling them 3 times and them calling me back twice in that period

I live under a mile from my exchange and - with all of my phone calls etc included (yes - international as well!) - I pay less than £30 a month for a steady 6.5Mbps download with around 386Kbps upload

Sure, it is possible that their service might 'blow goats' when things go really wrong - but that has not happened in the past 6 months

From a performance point of view, I am seriously looking at getting a Be line - because they offer around 2.5Mbps upload and that can be really useful with big video files

.

[0iD]

A few people on another isp related forum are now being offered MAC codes by Virgin Media owing to slow speeds, even if they're still tied into their contract. Apparently Virgin's ig server migration should be over by friday & speeds 'should' pick up, but no promises. How much time would it have taken to punt out an email to all customers with this info?

Still, I'm after my MAC code anyway, once bitten & back to ID Net, never should have left. Lesson learned.

[Sim0n]

a MAC code for a cable line ?

[Agent]

Virgin also do internet over ADSL

[koocha]

a MAC code for a cable line ?

It's ADSL.

I've complained so much they're generating me a MAC!

WOO!

ThinkI'll sign up with BT Broadband option 3 coz you get a free BT Vision box ATM

[quatermass]

1Gb is nothing these days. My company designs routers that do well over 20Gbps.

[quatermass]

You've lost me. A MAC code (Media Access Control?) doesn't give speed, it's a unique identifier of a NIC.

Telewest used to use the MAC address of the PC plugged into their Cable modem but I understood that Virgin got rid of that administration requirement to save money.

Unless you're talking about a different form of MAC?

[koocha]

LOL, just did a speed test:

thinkbroadband :: Broadband Speed Test

[koocha]

You've lost me. A MAC code (Media Access Control?) doesn't give speed, it's a unique identifier of a NIC.

Telewest used to use the MAC address of the PC plugged into their Cable modem but I understood that Virgin got rid of that administration requirement to save money.

Unless you're talking about a different form of MAC?

Migration Authorisation Code