An open letter to Virgin Media

[quatermass]

I've got an email from Virgin about my slow Cable (only 2Mb instead of 20Mb) and seemingly they are now blaming my Cable modem. So I've been told they're going to 'send me one' within 21 days. Curious.

Not bad, that'll make it 50+ days to fix my problem. Still it's costing them money, I'm getting a rebate every month.
I've put in an official complaint which they have to comply as it goes through OFCOM, and OFCOM have to investigate each one.

[Jay]

they could be correct if you have the massive white modem but even they can do upto 10Mbp/s

[Lucio]

These broadband companies are starting to realise that their services aren't like making normal phone calls, they're like every other part of a computer. In theory a PC should be easy and straightforward, in practice we all know things can and will go wrong that stop us getting our "theoretical" benefits.

What I find annoying is that these companies have been allowed to advertise based on their theory's, rather than being forced to deliver on proven statistics (e.g. randomly selected sample across the country).

[darksun9210]

Heh, when i worked for Veritas, we had a couple of guys onboard who used to work for NTL, now virginwhatever, and they said "under no circumstances get your broadband off of these clowns".

I was with BT, and they said that i couldn't get more than 2mb down my phone line, so i went with Sky. now i have a relable 3.5 to 4Mb connection... even though i'm paying for "upto 16mb" uncapped. i'm more than happy with sky. (though i have been tempted by the "true 20Mb" of cable)

even when i moved house and was technically homeless for two months, sky credited me back the direct debits for the two months i couldn't use TV or internet, plus gave me credit with sky movies for a couple of films... not that there is anything worth watching on sky movies, but hey... now i'm a sky talk customer aswell.

other people at work who have NTL seem to complain about modem drop-outs, dead cable boxes, pants throughput, and shoddy support. I'm sure there are lots of people out there who are happy with their service. but not anyone i've spoken to, and as such, i have been unable to recommend it as a good internet hookup to anyone thats asked me...

seems to be that word on the street is "virgin media? no thanks mate"