Results 1 to 8 of 8

Thread: News - Virgin enters tech support market

  1. #1
    HEXUS.admin
    Join Date
    Apr 2005
    Posts
    29,273
    Thanks
    0
    Thanked
    1,924 times in 668 posts

    News - Virgin enters tech support market

    Virgin Digital Help is Virgin?s first new consumer business for three years and claims to ?make digital stuff work?.
    Read more.

  2. #2
    Senior Member
    Join Date
    Apr 2005
    Posts
    2,536
    Thanks
    15
    Thanked
    4 times in 3 posts

    Re: News - Virgin enters tech support market

    Can't say that I'm expecting this to dent my business - far from it.

    My suspicion (and I hope I'm wrong - for consumers' sakes) is that this will be just another source of horror stories.

    Back around 2000, I received a press release from a big company (not this company, I hasten to add) that had started offering consumers a similar sort of service and claimed to have on tap a whole series of "experts" you could ring for help on a chargeable basis.

    Hoping for the best but expecting the worst, I called up pretending to be a consumer with a problem and spoke to an appropriate expert who, sadly, turned out to be nothing of the sort. The whole business would have been laughable had it not been so sad.

    And, on the subject of sad, I recently set up a client's new Dell Win7 (64-bit) desktop PC that I'd helped him buy - only to find that the Hauppauge PCIe hybrid TV tuner stopped working after a few days.

    Spent a merry time on the phone speaking to Dell know-nothing first-level support - but was left pulling my hair out (having been cut off twice on previous calls, while hanging on) after being told that the solution to the problem was to do a reinstall of Windows 7!

    I asked the guy why he suggested this and he said he'd talked someone through doing this just the other day and it had cured the problem. When I asked him if he thought it was an appropriate suggestion and a permanent cure or temporary, he effectively admitted he didn't know.

    My big concern there, of course, is that a re-install would have possibly doubled the amount I needed to charge my client who was already set to pay me a goodly sum of money for setting up and optimising the PC, copying over data from his old PC (inc email databases, not just pics, docs n music) and installing half a dozen key apps (inc MS Office), as well as hardware such as a printer and a scanner.

    In the end, I spoke to (okay, shouted at) someone in sales about this daft advice and demanded my client get a refund on the TV tuner card.

    Having done that, I pulled the card out and grabbed the drivers off the Dell's HDD.

    I'll be testing it one of my own Win 7 Home Premium 64-bit testbeds.

    My very strong suspicion is that I will find that the hardware is faulty - and at that point, I'll be speaking to Dell again.

    Cheers

    Bob
    (Oh, and no, I wasn't wearing any kind of HEXUS hat during my dealings with Dell)

  3. #3
    Formerly known as Andehh Andeh13's Avatar
    Join Date
    Oct 2005
    Location
    Northampton
    Posts
    3,337
    Thanks
    855
    Thanked
    256 times in 151 posts
    • Andeh13's system
      • Motherboard:
      • Gigabyte GA-P35
      • CPU:
      • Intel Q6600
      • Memory:
      • 4gb Corsair XMS2 800mhz
      • Storage:
      • 1 x 250gb Western Digital AAKS, 2 x 500gb Western Digital AAKS, 1TB WD Caviar Green
      • Graphics card(s):
      • BFG Geforce 8800GTS 512mb
      • PSU:
      • Corsair HX520
      • Case:
      • Antec 900
      • Operating System:
      • Windows 7 64bit
      • Monitor(s):
      • Samsung 24" & Sony 17"
      • Internet:
      • Virgin 10mb... hate them!

    Re: News - Virgin enters tech support market

    Oh lord alrighty, based on their tech support for their OWN internet services I wouldn't trust them to teach me how to fold paper!

  4. #4
    Registered User
    Join Date
    Dec 2009
    Posts
    1
    Thanks
    0
    Thanked
    0 times in 0 posts

    Re: News - Virgin enters tech support market

    I am also quite sceptical with Virgin's motives especially as there could be a chance that they could be cross selling their own products whilst offering this gadget help...

  5. #5
    Jay
    Jay is offline
    Gentlemen.. we're history Jay's Avatar
    Join Date
    Aug 2006
    Location
    Jita
    Posts
    8,364
    Thanks
    304
    Thanked
    568 times in 409 posts
    • Jay's system
      • Motherboard:
      • ASUS P5Q Deluxe
      • CPU:
      • Intel Q6600 G0 @ 3.0GHz with Corsair H50
      • Memory:
      • 8GB Corsair XMS Pro DDR2 800MHz 5-5-5-12
      • Storage:
      • 128GB Crucial RealSSD
      • Graphics card(s):
      • Sapphire VaporX HD4890 1GB
      • PSU:
      • 720W Enermax Infinity
      • Case:
      • Fractal Design Define R3 Black Pearl
      • Operating System:
      • Windows 7 Pro
      • Monitor(s):
      • 2 x Samsung 22" 226BW V2 (3360 x 1050)
      • Internet:
      • O2 / Cisco ASA 5505

    Re: News - Virgin enters tech support market

    Don't BT also do this? Who uses them?

    They can't support their own network god help you if you think they can support yours.
    □ΞVΞ□

  6. #6
    Senior Member
    Join Date
    Jul 2006
    Posts
    1,457
    Thanks
    33
    Thanked
    75 times in 71 posts

    Re: News - Virgin enters tech support market

    Thing is, this isn't going to catch out hexites (or anyone else who can use google), but those poor people who have only just ventured into the IT world and have no one else to tell them any better.

    'Course I could be wrong, the service may be exemplary, doubt it though.

  7. #7
    bored.gamer Yosh's Avatar
    Join Date
    Aug 2003
    Location
    Southerner
    Posts
    1,565
    Thanks
    84
    Thanked
    64 times in 53 posts

    Re: News - Virgin enters tech support market

    Quote Originally Posted by vinnyT View Post
    Thing is, this isn't going to catch out hexites (or anyone else who can use google), but those poor people who have only just ventured into the IT world and have no one else to tell them any better.

    'Course I could be wrong, the service may be exemplary, doubt it though.
    The problem is in general, those sorts of people are going to listen to a big company as opposed to a one man outfit, and they wonder why they keep getting ripped off.

    I think it will be useful to the general customer base who do not have other option, or don't wish to use google and sort their own issues. There must be a market for it.
    Last edited by Yosh; 18-12-2009 at 01:59 PM.
    Insert signature here.


  8. #8
    Senior Member
    Join Date
    Aug 2006
    Location
    Money Grabbing Overtime Whore
    Posts
    545
    Thanks
    44
    Thanked
    25 times in 22 posts
    • SuicidaL's system
      • Motherboard:
      • Asus Rampage Formula X48
      • CPU:
      • Q9450 + Heatkiller 3.0LT custom loop
      • Memory:
      • 4Gb Corsair Dominator 8500
      • Storage:
      • 2x 1Tb Samsung F1's, 320Gb Samsung F1, 250Gb Samsung Spinpoint
      • Graphics card(s):
      • MSI 6870 ref + EK FC6870 custom loop
      • PSU:
      • Silverstone Strider Plus 750w
      • Case:
      • Coolermaster HAF-932
      • Operating System:
      • Win7 Pro
      • Monitor(s):
      • 22" Iiyama E2209HDS
      • Internet:
      • VM 50meg

    Re: News - Virgin enters tech support market

    Quote Originally Posted by Andehh View Post
    Oh lord alrighty, based on their tech support for their OWN internet services I wouldn't trust them to teach me how to fold paper!
    Quote Originally Posted by Saffy83 View Post
    I am also quite sceptical with Virgin's motives especially as there could be a chance that they could be cross selling their own products whilst offering this gadget help...


    this is a seperate entity entirely and has nowt to do with the vm bb services. vm is still ntl:telewest under the skin but with a different name leased for x amount of time. this is a virgin virgin product (excuse the pun). i doubt this would affect most apart from the technophobes.

    one thing would be intresting is to see how their tech support is. if it's better then they better sign them up for vm's tech support - well couldn't be much worse (and that was aimed at bangalore bill and his mates, never had issue with uk tech support - that is if you can get through to them).

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Tech Support - Gigabyte Power Connector/s
    By will101 in forum SCAN.care@HEXUS
    Replies: 4
    Last Post: 27-11-2009, 11:54 AM
  2. News - O2 enters the tech-support market
    By HEXUS in forum HEXUS News
    Replies: 2
    Last Post: 02-07-2009, 04:58 PM
  3. Virgin Media terrible service
    By hatevirginmedia in forum Networking and Broadband
    Replies: 60
    Last Post: 13-04-2009, 12:16 PM
  4. Replies: 16
    Last Post: 09-09-2008, 12:25 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •