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Thread: MSI Megabook S250 - Mini Review

  1. #81
    ATI Technologies exAndrzej's Avatar
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    Quote Originally Posted by ikonia
    ...ambasador...
    Trust me - he is truly one of the good guys

    (kind to strangers and animals as well - it says on the packet)
    .
    "X800GT... snap it up while you still can"
    HEXUS
    ......................................August 2005

  2. #82
    Agent of the System ikonia's Avatar
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    after my conversations with him, I have no doubt. But one man does not a company make, yet in this case it would appear it does
    It is Inevitable.....


  3. #83
    Dim
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    Agreed. He's one of the few helpful people in the UK operation in my experience. My issue was never with John.

    More that MSI;

    1. Seem to think their RMA repair was fine.
    2. Made the original cosmetic damage worse.
    3. Used inferior OEM parts.

    As per earlier question to John, I'm betting that's a cheaper OEM screen, not the one the notebook ships with. That's effectively what you're currently getting as a repair. Cheaper parts. It's not what you'd reasonably expect (poor repair & damage aside for a moment)

    It's an indication of the way the MSI UK operation is run from my experience with them.
    As I mentioned earlier, try calling a number on the www.msicomputer.co.uk web site and you'll see what I mean. I really did call Amsterdam to check that the U.K office was indeed, a branch office. As opposed to a warehouse or something.

    Thanks again John but I'm betting the answer to my earlier, single question is a what I suspect. OEM Spec parts.

    Tell me I'm wrong, please.

  4. #84
    Dim
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    Oh, By the way, still on topic I think but the position on defective pixels for the 12.1 inch screen on the MSI S250,S260 and S270 megabook is 5 dead pixels before the screen is replaced under warranty. Is that about industry standard, does anyone know? I knew ASUS where doing a zero dead pixel guarantee on some of their 15.4 & 17 inch notebook models. Sorry, got a morbid interest in LCD screens lately..

  5. #85
    Senior Member walibe's Avatar
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    • walibe's system
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    I'm betting that's a cheaper OEM screen
    The matt screen isn't cheaper but is available on this chassis in either matt or shiney finishes. I agree with you on wanting the original shiney screen.
    Laptop - Macbook Pro Retina 13" (Early 2015) i5/8GB/256GB
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  6. #86
    Dim
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    Bump for MSI

  7. #87
    Dim
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    Been a while so,

    Google assist - MSI S250 S260 S270 review reviews opinion specs buy uk

  8. #88
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    Oh, please, let there be a happy conclusion to this.

    I have recently bought an MSI Megabook S270 in Berlin (I live in Croatia, but was on a business trip). After reading this thread, I'm affraid that, if anything goes wrong with it, service in my country could only be worse than in UK. John (MSI John, that is), please tell me I'm wrong! I don't even know is there an MSI service in Cro (there is a web page but it's, as far as I can see, only a translation of an MSI global website).

    BTW, when I unpacked the notebook, I noticed a small glitch - letter I on MSI brand, on the top cover, is damaged a little bit. I did not consider it worth asking for a replacement (although it is a bit anoying).

  9. #89
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    Another one bites the DUST

    MSI is TAIWANESE.......isnt it?????

  10. #90
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    Yes, they are. What's your point?

  11. #91
    Agent of the System ikonia's Avatar
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    my notebook is still up and running fine - and I've had no problems with the build quality.

    no doubt I'll probably be the first to re-try MSI's UK support processes shortly...
    It is Inevitable.....


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    Taiwanese Companies

    Point is that Taiwanese companies are basically crap at employee satisfaction techniques, they should actually start reading up on Maslows Theory of motivation.

    all taiwanese hardware manufacturers throw money at everything other than their onwn employees thinking that it will booost profits which it does but one thing which they fail to see is that the staff turnover actually costs them much more money in the long run - in terms of training, customer relations e.t.c....or they do know this and dont actually care because they can just employ someone else at the price of peanuts and get rid of the person who was working for a good few years because they dont want to pay the extra money......

    If staff turnover in FOXCONN, ASUS, ECS e.t.c. is the same as is in MSI then okay i guess there is a trend there somewhere but if this is solely occuring at MSI then something isnt right, maybe you could plant a spy at MSI and see whats going on.....

  13. #93
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    Well, OK, maybe most of the companies from Taiwan are bad (or crap, as you said), but there are few obviously big and strong players on the market. Since MSI is present for quite some time now, I would expect that they belong to this category.

    Anyway, I hope that the UK customer support is limited to UK only. We will see.

    BTW, their motherboards are highly appreciated, as far as I know.

    Another thing - it seems that there are no direct MSI support in Croatia (of course, I expected that), but there are some companies offering MSI products. I will try to contact some of them to find out more (I'm now on, yet, another business trip, so it will have to wait until I return)

    P.S. Excuse my English.

  14. #94
    Dim
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    Hey, I got a letter from a guy called Jason Lee who signed it "Sales & Marketing Director".

    I recently wrote to Johnny Wang to see if he could get me a new screen to replace the one the ham fisted, mallet wielding MSI repair-technician broke.

    Basically telling me to push off (albeit in a more wordy form) and that everything was pretty much my fault.

    Nice. The managing director even thinks repairs with a sledgehammer are O.K.

    Might runit past trading standards office & see what they think.

  15. #95
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    A little update. I recently bought 2 identical SO-DDR sticks, 512MB PC3200, cl2.5 each (the manufacturer is MDT - never heard of it). Unfortunatelly, my laptop runs them at 266MHz speed, seriously degrading the perfomance (OK, not THAT seriously ). Of course, there are no options about memory tinings nor speed in BIOS (as you probably know, already).

    So, I sent a mail, to MSI customer service (global, in Taiwan) about this issue yesterday (it was Sunday) in order to receive a response today (Monday - meaning it took them only one day to answer). They will provide me a BIOS with user selectable memory speed (133/166/200, meaning 266/333/400 DDR)! I was amazed - only one day, and customized BIOS!!! A big plus for MSI.

  16. #96
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    Unfortunatelly, I take back this big plus. After a few exchanged mails I ended up with the same BIOS as the one that's available for download on their web site. The person from MSI (Christine) said that I can now manually choose the memory speed, but the option is not in BIOS. Then she told me to try with a different memory vendor. End of discussion.

    I don't have the oportunity to try many different memory vendors as the choice in Croatia is very limited. Another thing is that I don't want to disasemble my laptop many times until I found the right memory, as I think I may damage it accidentaly.


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