MSI Megabook S250 - Mini Review

[exAndrzej]

...quality and looks...

Dear John,

Do you think I should swap my old notebook for a Megabook ?

Luv (but not like wot u gave the ladies on that airplane back from Prague),

Andrzej

BTW: You seem like a nice chap - so I will follow your advice

[Dim]

I swear on the graves of all my ancestors I have never been to Prague.

Or did he mean MSI John?

[exAndrzej]

...MSI John...

I really could not say

[exAndrzej]

...could...

All I can say is that I was coming back from an AIB summit when 'mister unspecified' unleashed his boy-band good looks and charm on a couple of stunners...

...all I could do was sit there and admire 'the man' in action

[exAndrzej]

...young...

Can't be certain - one hates to stare...

...but they certainly must have been 18 judging by the way they knocked back the free in-flight champers

[ikonia]

After the "before/after" pictures have been presented has anything been done ?

Is their even acknowledgment that you sent the item in with a working screen ?

I've still very shocked by all this, and I have now raised doubt in my head that if I have problems with the notebook I'm looking at and send it off for repair, will I be subject to this sort of treatment ? should I expect OEM parts even if I pay for the repair.

What is the "correct" course of action to get a notebook repaired ?

[exAndrzej]

...shocked...

Don't be.

Whenever people enter into an agreement to do anything 'in good faith', there are always a large number of variables that are not tied down

Then - if something does go wrong - the best resolution [no pun intended!] is never clear

It is likely that there have been so few failures on this system, that MSI may not have had any out of warranty systems sent back yet

i.e. this could have been the first

Which would be a very positive thing - yes ?


Dim wanted a repair and MSI genuinely wanted to give him a repair

Unfortunately, it does not appear to have gone the way that either of them would have wanted

Global companies like MSI do not build brand reputations as great as their's without putting the customer first and working hard to create solid, reliable products...

...and customers like Dim would have prefered the repair to go exactly the way that he envisioned it first time

I have no doubt that Dim and John will update us as soon as they have resolved the problem

[Dim]

"Which would be a very positive thing - yes ?"
Not in my experience unfortunately Andrzej. Although your descriptions of a certain, nameless, MSI exec have brightened my mood somewhat. ;-)

Thanks for that. Nothing to report though. My notebook is no more and I'm resigned to it.
I'm presently looking at a bag full of parts and novelty marketing items that John has sent as a peace gesture. I don't know whether to laugh or what. Thanks anyway John, the gesture is appreciated. Truly, I'm not being sarcastic either.
John does seem to be a very nice chap and none of this is his fault in all fairness. I don't think there's a resolution to this one though guys.
It's a tricky combination of circumstances and I can see MSI's position to some extent.
I also think for the sake of sorting out a new LCD, a lid and small plastic cap on the battery, they could have tried a bit harder.

Don't be too put off though Ikonia, this sort of thing is probably widespread in companies now given the cost cutting of recent years. Just got to count yourself lucky if you don't come up against it.

Still, if it were a new mercedes in for repair, instead of a cheap notebook, you've got to wonder what the outcome would be.

[ikonia]

there is a simple resolution to this

a.) You sent a screen that was working
b.) MSI returned a notebook with a faulty screen
c.) If MSI damaged the screen they replace it
d.) If MSI didn't damage the screen and the couriers do, MSI claim of the couriers
e.) You pay for the parts your happy with

Its that black and white - if you paid the repair then you should not be getting any of the OEM rubbish you appear have got, if you didn't pay - well your not in a position to complain about the OEM parts UNLESS it was done as part of warrently which sould be done like for like.

On the topic of the screen.....its really is that simple.

If you take an audi in for a head light replacement, and they put a golf one in for you free of charge, well you can't complain, but if they smash the boot up for you as well, I don't think that garage would be still in business.

I'm really keen to see how this / if this gets resolved as I'm very wary of actually shelling out the cash for one of these now after I'd talked my self into it.

[exAndrzej]

...simple resolution...

Never that simple though - is it ?

I worked for a computer company once where - on a given morning - the receptionist signed (recorded delivery) for a padded envelope... inside of which was a piece of blank paper

Two weeks later we got a recorded delivery letter asking where the refund was for 20 memory chips that had been returned and signed for

There were other details that I am missing out, but - the bottom line - it was not possible for us to establish exactly what happened and we ended up doing the refund

In this situation, let's imagine that the fully repaired screen was actually cracked by the returning courier... manufacturer have effected a repair - customer is not happy with broken repair - bit of a grey area on responsibility


Grey areas to one side, I am sure that a good solution will come out of this eventually though

[ikonia]

I see exactly what your saying and agree that situations as your example are very hard, however from reading what Dim has said there is no grey area.

MSI have carried out the work and the screen is fine, they have sent it back to the customer and it is damaged, this is not the customers responsability, MSI need to chase this/ claim this from the courier as it was their shipment that is damaged - that is of course assuming it was shipped in an "ok" state.

[exAndrzej]

...your example...

I am guessing that - in future - they may do what we resorted to and simply photograph stuff on the way in/out

As a wise old Dim once said...

...the digicam picture is worth 1,000 words

[ikonia]

that could be a good policy, its s shame that companies have to take such actions, but again not the problem of the customer. Even if the item is sent out in %100 perfect condition to the customer - and it then arrives smashed its not up to the customer to claim/sort it out, its up to the company to claim of their dispatch

[John - MSI]

In regards to all the comments raised please let me put this from MSI's point of view:

1 - Received notebook from user which had damaged hinge at point of screen meeting chassis due to obviously being dropped.
2 - Agreed with customer to look and the notebook, and if repairable do the work and invoice for the parts.
3 - Upon receipt of the notebook the work for the obvious damage was quoted and agreed.
4 - Logo part was not available, but to save time on ordering the part the notebook was shipped without the MSI logo. (this can be stuck on at a later date).
5- Before shipping the notebook was tested and fully working.
6 - Notebook was well packed and shipped to the customer.
7 - Customer received and complained about a cracked screen.

Honestly I see no reason for MSI to by lying or covering anything up. If they broke the screen, they would fix it?! But anyhow I would like to see the issue resolved and the customer happy at the end of the day. This is why I have put so much time into it. I have ordered in the required parts for the MSI branded lid, and replaced the screen with a standard anti-glare screen.

I am offering to pick up the parts free of charge, rebuild the system and send out a fully working notebook as a replacement for no cost you Dim. If you wish to accept Dim please get in contact, you have my number.

Considering the notebook has been dropped I think this is a fair and reasonable offer, and comprises of minimal incurred cost to Dim.

[ikonia]

sounds a stunning offer, and proves how good an ambasador you are for MSI

[Dim]

John,

Is the "standard anti-glare screen" the same as the one which was broken, or is the cheaper OEM matte laptop screen?

Thanks,

Dim