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Thread: vigor 2800G firmware upgrade query

  1. #33
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    Re: vigor 2800G firmware upgrade query

    OK - I have just had a look at Talk Talks support pages. There are some things I don't fully understand - one is that when using talk talks software and modem/router, it implies that there is a two stage connection process - a connection to talk talk ISP and THEN a login using phonenumber@talktalk and a password - but it isn't clear if that is also the initial password. I don't think the Draytek router is at fault, but it may be that you are not getting all the information from talk talk. In particular I am wary of statements that say that talk talk won't allow you to connect without their software on your computer - implying some other security system that may only work with their hardware.

    I don't think I can help any further - anyone else here who has had experience of connecting a draytek router to talk talk may be able to help, so it may be worth starting a new thread. (Something like "Problems connecting a Draytek router to Talk Talk ISP) and state what you have done (you might want to cross reference to this thread) It might also be worth posting a similar thread on the Draytek forums as it is no longer an upgrade issue.

    Otherwise I tthink the best sources of help are (in this order) Talk Talk's help desk and then the Draytek support line - but I don't think it is a Draytek issue.

    If that doesn't resolve it, then either use Talk talk supplied hardware (I see they sell a wireless router) or change to another ISP.

    I'm sorry this hasn't worked out for you - but this is definitely an authentication issue and one that I think only talk talk can offer authorative advice.
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    Re: vigor 2800G firmware upgrade query

    PeterB ( and all those who have tried to help ) - we got something of a result today. First I must explain that in the early stages of this effort to help, we brought the Draytek router home so that we could connect it via ethernet and find out how to access via the browser address. That was accomplished quite easily and I thought it would save us time to put the required settings in here so that we would be up and running when we went back to connect it via ADSL. Good

    I used a somewhat battered laptop we had acquired to put the info in, and therein lies the clue... although we had gone over the settings again and again, we had not checked the username and password as they were carefully entered exactly as was done for the ethernet modem, but what had happened is that the very first digit of the username had not actually registered when I hit the key, and then it got hidden as the typing pushed the line to the left and that number went out of sight. I knew I had entered it properly - but the 0 key on that laptop had not registered. Once we realised that, we corrected the error and voila we were on the net!

    However, despite our delight and my pink cheeks, we are not quite out of the woods, and I would value your advice in a new thread to do with security keys and upgrade issues and disappearing Gateway IP's on the client side of the router.

  3. #35
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    Re: vigor 2800G firmware upgrade query

    Phew - I am SOOO pleased! - I'll go and have a look at the other thread (Rushes off - stage left)
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    Re: vigor 2800G firmware upgrade query

    peterb

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