Ooo got a nice (personalised) email back from ADSL24.
From the email:
"The best way to confirm what your line is capable of is to let me know your modem/router line stats so we can see exactly what the state of the line is."
Rather than look like the numpty that I am, what does the emailer mean? What stats is he after? I could just take a screenshot of the router/gateway settings page and send it through?