Vista and Sky router.

[Robert]

Basically a friend has just purchased an Acer laptop from PC World. The spec is as follows:

1.8 Celeron
1gb RAM
Vista
Too much bloat ware
Norton AV/Security

Now, he cannot connect to his Sky internet. He has plugged the laptop directly to the router using a cable - no joy. He can see the wireless network but cannot connect. Now I'm going later to try and fix it. I'm thinking:

Norton security could be screwing with it (as it cannot connect via a hard link).
Some vista setting
Heard uPNP can cause issues

Any other advice?

Edit: Apparently someone told him that the Atheros wireless won't support WPA? Surely that cannot be correct?

[gss03]

Turn off Norton Internet Security.
It interferes with everything.

[Robert]

He brought his laptop to badminton last week and the first thing I did was uninstall it - but by the time it had finished the battery had died.

[Blitzen]

Its not Vista fella.
Its either Norton (probable) or his laptop.

I have the SKY router connecting to my laptop and my PC 24/7 and its all good.

Just a case of finding the connection the entering the WEP key.

BTW...is it a V1 router (a white one)? If so, reboot it then try to connect.

[Robert]

I'm nuking it and putting XP on.

I couldn't get it to connect with or without security.

I tried wired and wireless. It kept mentioning something about media disconnected when I used ipconfig /all.

To be honest though he's better with XP IMO as it's a single core celeron with 1gb of ram.

Three other computers (two wireless laptops) connect fine and all use XP.