My first NTL grief

[Zak33]

2 1/2 years, happy bunny.

but try moving house. try closing an account, and going to a house where you DONT want NTL.

i swear this is tricky as hell. the helpline number for MOVING can only deal with you if you are keeping the service at your new home. I have been put through to so many dead numbers. eventually i was "snuck" a direct dial, by a stressed receptionist, but after 20 minutes i got back to switch board.

have tried all the combos of last 3 numbers of their phone numbers until i got to someone who told me it HAS TO BE CABCELLED BY POST. I got the Coventry address and wrote to them on the 20th Jan.

But today I had heard nowt so I spent 45 mniutes tryng on the phnoe again, I also tried an online complaints form.

Eventually got through to the house moves dept AND a human who understood how it worked (thank you SARAH DEACON, you are todays Hexus star) who blocked my account so the new house owner cant use it, back dated the account closure tot he correct date, and tld me to safely cancel my Direct Debit.

They did not haveany of my details on file for cancellation. More over they changed the postal cancellaton service over a month ago. SO I WAS LIED TO AGAIN and my letter was useless.

Deep breath Zakky. But people...if you have NTL, be wary, getting AWAY is hard. You dont wanna just cancel your Direct Debit cos you have THIER set top box, and if they cant find you to collect it, you're indebted to them, and they will want their dough somehow.

Plus had to organise an NTL man to collect my set top box. and if they didnt get my letter, or havent dealt with it, when would that have happened?

Nightmare. Not dealing with them again. Horrible experience.

[Nick]

Try spoofing your MAC through a DUN, then triple pass filtering the internal IP through a TPT, looping it back through DNS to DHCP with the TCP/IP... then port forward to the external IP after popping it into the DMZ.

That'll do it I reckon.

[Lee H]

Try spoofing your MAC through a DUN, then triple pass filtering the internal IP through a TPT, looping it back through DNS to DHCP with the TCP/IP... then port forward to the external IP after popping it into the DMZ.

That'll do it I reckon.

you forgot SSL

As for Zak33's problem - Do NTL not have a complaints line? I can see where they're coming from in that peeople ringing could easily gain access to "passphrases" and even their account details, so a disgruntled ex-lover or even a stalker could ring and pretend to be a customer wanting to change/cancel their account.

[ozzyo99]

Personally, i hate NTL with an absolute passion. In fact i'd love nothing more than them cowboy's to see them put into liquidation. Signing up with them will be a dream, but billing problems, debit details, moving address or frankly anything else and they are the most inept company i have had the displeasure of working with.

Given the opportunity i would gladly be on a 56k modem than have to use their 'service' again. Oh and 2 years down the line they'll send you a debt collection letter for funds which they seemingly muster from thin air, argue it with them and "oh yes, your right you don't owe us that money".

Hate really isn't a strong enough word to have to use.

[Zak33]

I can see where they're coming from in that peeople ringing could easily gain access to "passphrases" and even their account details, so a disgruntled ex-lover or even a stalker could ring and pretend to be a customer wanting to change/cancel their account.

hey..I agree...to an extent. But it took me nearly 3 hours to get the address to do the cancelation through...and it isnt standard procedure anyway. Not been that worried about something fora while. Big companies like NTL will think nthing of slapping a CCJ to your name and not tell you. COs they dont knowwhere you ARE, to charge you, cos they lost your file and you dont know its occrued.

Trust me, I'd rather pay one month extra and umpteen hours on the phone than get THAT happen 6 months down the line.

[Zak33]

Signing up with them will be a dream,

agreed 1/1

[Zak33]

but billing problems, debit details, moving address or frankly anything else and they are the most inept company i have had the displeasure of working with.

agreed 2/2

[Zak33]

Oh and 2 years down the line they'll send you a debt collection letter for funds which they seemingly muster from thin air, argue it with them and "oh yes, your right you don't owe us that money".

I can picture that too....

agreed 3/3

[malfunction]

I had exactly the same problem 3 years ago... Had always had problems with them before I wanted to move house so already knew I wanted to ditch them. Told them well in advance of the move that we wanted to cancel. They said OK. Never heard anything back, had to chase them 3 times before the move - including on the day BEFORE the move to tell that if they didn't come and collect the cable box I would throw it in the bloody bin (they somehow managed to get someone out THAT DAY!)... 6 months after the move they kept sending me bills... Threatening to cut me off... I kept ringing them up and saying YES PLEASE! PLEASE CUT ME OFF! THE PHONE LINE IS STILL LIVE AND I MOVED OUT 6 MONTHS AGO! For about 3 months after that it went quiet and then they finally sent out a final bill with a credit amount on it which after all that trouble I just didn't care to claim the money back (which again is bad practice... I bet you most other companies would automatically include a cheque and not just details on how to claim the money back IF you want to --- like IF?!?!?! --- I don't have an account with you any more so what else would I want you to do with the money?)

So... Yes... NTL bad...

[Zak33]

shame innit? Good infrastructure round where I live. The 1meg service was hard as nails...supported 5 people at a LAN at my house, one of them hosting for up to 12 people, and on voice comms.

[këö¬t]

sign up for these forums, tell your story and wait for a kind ntl employee to help you in his/her own free time.

[jimborae]

Can you post the correct address for disconnection please. I wrote to them on Monday saying I want to disconnect as I'm getting 8mb broadband and was told to write to Customer Relations, 38 Hertford Street, Cov. I presume thats the wrong address then.

[ozzyo99]

Pourquoi?

[jimborae]

......

...have tried all the combos of last 3 numbers of their phone numbers until i got to someone who told me it HAS TO BE CABCELLED BY POST. I got the Coventry address and wrote to them on the 20th Jan.


.....They did not haveany of my details on file for cancellation. More over they changed the postal cancellaton service over a month ago. SO I WAS LIED TO AGAIN and my letter was useless.
.....

Don't want the same to happen to me although it sounds like it already has.

[Spud1]

heh you'll get a bill in a few weeks asking why you havnt paid...

had so many problems with ntl , far too many to mention here, but one of the worst is that every month, without fail, we pay our NTL bill 2 weeks before the last payment date. 2 whole weeks - more than enough time for any payment to clear - and every month without fail NTL cut us off [internet, tv and phone] for not paying our bill.. This resorts in a phone call lasting at least an hour trying to sort it out. Each time we sort it and they promise it will never happen again - but ofc it does. absolutely rubbish

Then theres the daily[and often more frequent] box crashes, frequent internet down time, random speed problems, incorrect billing amounts....the list goes on

[Zak33]

0800 052 1920 is the only number I've ever got anyone to answer this week.

NTL Home Move Support Team
Hartford House
36 Hartford Street
COVENTRY
CV1 1LF


is the address. Although I was told today that the changes made have meant you can do it by phone.

Good luck fella...has made my week worse than expected