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Thread: New BT broadband cuts out

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    Senior Member oshta's Avatar
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    New BT broadband cuts out

    We had Bband delivered today (the BT bloke had to come and remove the midband)

    - He did the line test, and i installed it all once he had left, and it all worked

    - I've beeing using it all night, and it seems to "cut-out" every now and then, as is if had disconected, somtimes a few seconds, somtimes 2/3 mins.

    - if any one mignt know what this might be, would be intersted. I'll ring BT tomorrow as well.


    Also, while he was doing the line test he sayed it was a good line, good enought for 2mb (we've got 512k)

    Loop at : 27db
    SNRatio : 36db



    daniel

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    I had a similar problem with my modem cutting out - not sure what u mean by it cutting out, but the following helped me after 3 weeks of pure frustration....:

    Error 720 & 733

    This won’t fix all 720’s and 733’s but will fix some


    Go to the connection properties select the networking tab and then click on install


    Add a protocol

    Select the highlighted protocol


    It will take a few sec’s and return you to this screen take the tick out of TCP/IP and if they have Quos Packet Scheduler make sure that there is no tick in this either and put a tick in NWLink IPX/SPX and click close

    Load a DOS Prompt


    Type netsh and hit enter


    then type dump and hit enter and now restart the compute

    Once restarted go back into the connection properties and tick TCP/IP remove the tick from NWLINK and then uninstall NWLINK


    If you are not asked to restart the computer then click on close and restart hopefully this should resolve the problem

  3. #3
    Senior Member oshta's Avatar
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    ok, well, i still havnt got to the bottom of it yeah, i've now set it up as a router, servering the two PC and server on our network (before i was using the usb)

    - it still does it, and also it seam to cut out form each PC induvidualy. ie, one pc cuts in/out independantly of the other!!

    - ive been sorting out a lot of other problemsas well, like i got the emails to work (avg email scanner was still set up for midband) etc

    thanks, daniel

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    Senior Member oshta's Avatar
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    well, ive been playing all night, and i think its a problem with the DNS!

    I have the Preferd DNS set to the Router, and the secondard pointing at the Domain server. This works fine for a while, untill the conection "cuts out" - but i have found that changing the DNS seting so that in using the routers other IP address (it has two) cures the problem instantly, for a while, and then changing it back make it work a little longer. Also, logging out, and back in again also work (but takes longer)

    - But im just stumped if i know whats up with it!! maybe i'll ring BT

    daniel

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    Senior Member oshta's Avatar
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    Ok, i've spend a few hours bashing my head against this, including a long talk with my mate who know a lot about networks.

    - Apprently we shouldnt have Primary DNS as the router, and the domain server as our secondary DNS server.

    - He says you should set the Primary as the domian server, leave the secondary blank, and then configure the domain server to foward anythink it can resolve onto the router (make sence to me)

    - BUT, he then went on to say that he has never got this to relyable work, and that what he would do is set the Router as the Primary(leaving the 2ndary blank), and then write a "host file" on every pc with a list of the names and IP address of the local machines, seeing as theres only three!!


    Dont know how write this is (please let me know if i've got it round my neck)
    - But i would be very greatfull if one of you guys could let me know which one would work best.

    Thanks, daniel (the noob)

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    Chaos Monkey Apex's Avatar
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    err can i ask, is the router set up for dhcp ?

    if so then theres no need to put any settings into the computers.

    the host file is a quik and dirty way of fixing some problems

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    silly question, but do you have a splitter on any other phone sockets connected to that same line as the bband?? cos they should all have one...
    The Karl Pilkington of Hexus

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    Yeah I was going to say that, Set the router for DHCP and let the router resolve the DNS via the servers addresses. Anymore is just mucking around with stuff BT should send you via the network connection. Always worked for me when I used BT and with my current 2mb ADSL line from Pipex.

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    MD
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    its not a USB powered modem device is it?

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    A few rules on spliters:

    1. You dont always need one per device
    2. You cant have 2 spliters on anyone direct line to a device
    3. You can have any number of phones on one phone line with one spliter as long as you place the spliter at the start of that cable in. Of course it means you cant place any filters up the line for a modem. but it does mean you can run a few phones off one.

    I would show you but this forum doesn't allow extra long spaces in it
    Last edited by Defiant; 22-02-2005 at 01:57 PM.

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    Personally, I'd set the computers up manually, along with manual DNS addys, and ignore DNS on the modem altogether..
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    Quote Originally Posted by Defiant
    A few rules on spliters:

    1. You dont always need one per device
    2. You cant have 2 spliters on anyone direct line to a device
    3. You can have any number of phones on one phone line with one spliter as long as you place the spliter at the start of that cable in. Of course it means you cant place any filters up the line for a modem. but it does mean you can run a few phones off one.

    I would show you but this forum doesn't allow extra long spaces in it

    I think i ment to say a filter, not splitter (sorry brain not functioning today)

    im on about a DSL/Phoneline splitter/filter/whatever the hell its called (to differentiate the signals) not a splitter to allow more than 1 phone to be used in one socket.
    The Karl Pilkington of Hexus

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    Senior Member oshta's Avatar
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    Ok, thanks for all the responses guys,

    Im not sure if its set for DHCP, how would i check this?
    (also, i know the host file is a bit "dirty", but i could work temparealy, for only 3 PCs)

    Yes, all the phones are filtered, (there one filter in the master socket going to the modem/router and my phone, and then one between the master and the rest of the house)

    Its not the usb powered modem, its the Voyager 205, with and external psu)


    Hope this clear up any questions for the moment. Im at collage atm, so i can stay longer or try anythink till i get home


    daniel

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    Spliter to me means Digital/Anolog signal spliter AKA Filter.

    Also you may want to take that phone off the same filter unit, I could be wrong. but I have heard of some issues with plugging in a digital and anolog device in the same filter
    Last edited by Defiant; 22-02-2005 at 05:42 PM.

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