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Thread: Improving FTTC speeds

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    Improving FTTC speeds

    My FTTC speeds have slowly decreased from 30Mbps+ 5 years ago (when it was installed in the area and I was first on the cabinet to get it) to 20mbps. I'm still within the 'minimum' speed (right at the bottom of the estimate though) for my line so no one is interested in doing anything but i'm struggling to do anything when the family stream on the TV. Does anyone know any tricks I can use to speed things up/persuade openreach to do anything? All the broadband checks imply I can still get 30Mb but it just seems pie in the sky. I've got a year old EE smart hub (Same as the BT smart hub 1 I believe) so I don't believe a decent router would help and the faceplate is 5 years old from the original BT infinity install so should be fine. 4G is slower (~8Mbps) and no cable in the town. If I could just get back to 30Mb i'd be happy...
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    Re: Improving FTTC speeds

    Are the peeps you're signed up with not apart of ofcom. Surely you can receive some form of rebate or have an engineer check the line through your supplier. Other than that i don't know of anything you can do to sort it.

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    Re: Improving FTTC speeds

    Quote Originally Posted by PC-LAD View Post
    Are the peeps you're signed up with not apart of ofcom. Surely you can receive some form of rebate or have an engineer check the line through your supplier. Other than that i don't know of anything you can do to sort it.
    Its above the 'minimum' so no option there and even if it did drop below minimum (a 2mbps difference) my only option is leave and take a different FTTC supplier who will use the same openreach line. I'm now being quoted even lower minimums for new contracts which implies its only going to get worse. I was just hoping someone knew of any tricks I could use. I remember scrapping an extension and fitting a new faceplate in my last property doubled my ADSL from 8Mbps to almost 16Mbps. I was just hoping for something similar but won't be surprised if I'm out of luck (Can't hurt to ask though).
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    Re: Improving FTTC speeds

    Quote Originally Posted by cheesemp View Post
    my only option is leave and take a different FTTC supplier who will use the same openreach line
    If you don't mind paying a price for good service, I've been using Zen. I've heard good things about Vodafone too despite some of the experiences I've had.

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    Re: Improving FTTC speeds

    Quote Originally Posted by PC-LAD View Post
    If you don't mind paying a price for good service, I've been using Zen. I've heard good things about Vodafone too despite some of the experiences I've had.
    But won't I still ultimately be limited by the slow sync speed to the cabinet? Switching providers can't help that can it - That's all down to my line?

    I was digging round online last night and heard homeplugs/powerline can impact FTTC sync quite badly and as I use 3 for Wifi access points around the house I'm going to try removing them and see if that changes things... If I can just get speeds up 5 to 10Mbps i'll be happy.
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    Re: Improving FTTC speeds

    Quote Originally Posted by cheesemp View Post
    But won't I still ultimately be limited by the slow sync speed to the cabinet? Switching providers can't help that can it - That's all down to my line?

    I was digging round online last night and heard homeplugs/powerline can impact FTTC sync quite badly and as I use 3 for Wifi access points around the house I'm going to try removing them and see if that changes things... If I can just get speeds up 5 to 10Mbps i'll be happy.
    That's interesting, though I have a house littered with them and a pretty topped out line speed.

    What does the router say your connection speed is to the cabinet? If that has dropped to 20Mbit then you might be able to pull some tricks your end.

    If you have a short phone to modem cable, you could try unplugging the faceplate and plugging directly into the test socket underneath so you are removing any extensions, phones and filters and see what connection speed you get on a raw line.

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    Re: Improving FTTC speeds

    Quote Originally Posted by DanceswithUnix View Post
    That's interesting, though I have a house littered with them and a pretty topped out line speed.

    What does the router say your connection speed is to the cabinet? If that has dropped to 20Mbit then you might be able to pull some tricks your end.

    If you have a short phone to modem cable, you could try unplugging the faceplate and plugging directly into the test socket underneath so you are removing any extensions, phones and filters and see what connection speed you get on a raw line.
    Apparently they can start to fail and produce RF interference in the same range as VDSL2. How true this is I have no idea but my older plugs are almost 5 years old now.

    Both my cables are similar lengths so not sure I can do much there. I've also read that the 'DSL' unit in the openreach cabinet treats repeated disconnects as line instability and decreases the speed semi-permanently (using banding so the max rate you can hit goes down and it rarely goes up) so I'm a little nervous to experiment too much in case my sync goes even lower. I can probably run an ethernet cable temporarily to my PC so I'll ditch the homeplugs for a week and see what happens. If it turns out to be home plugs I can always drill a hole and connect my PC directly.

    I guess worse case i keep unplugging the router from the phone line to force a sync lower than my minimum so can get it investigated by openreach!
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    Re: Improving FTTC speeds

    Quote Originally Posted by cheesemp View Post
    Apparently they can start to fail and produce RF interference in the same range as VDSL2. How true this is I have no idea but my older plugs are almost 5 years old now.
    Blimey, I don't think I have any that young

    Can you get your router to tell you connection speed? I'm wondering if you are seeing contention on the backhaul or if your speed to the cabinet has dropped. You should be able to ask for a line reset to start a new negotiation to the cabinet.

    I haven't had a powerline plug go on me, but I have had the PSU for the router go bad and that shaved quite a lot off the speed. They are switched mode, so can inject a lot of RF noise right where it hurts. Or Hertz, sorry I'll get me coat...

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    Re: Improving FTTC speeds

    Quote Originally Posted by DanceswithUnix View Post
    Blimey, I don't think I have any that young

    Can you get your router to tell you connection speed? I'm wondering if you are seeing contention on the backhaul or if your speed to the cabinet has dropped. You should be able to ask for a line reset to start a new negotiation to the cabinet.

    I haven't had a powerline plug go on me, but I have had the PSU for the router go bad and that shaved quite a lot off the speed. They are switched mode, so can inject a lot of RF noise right where it hurts. Or Hertz, sorry I'll get me coat...
    The router is showing a sync speed of 22Mbps down with a 'max' sync speed of 28Mbps. I tend to see 19Mbps on the various speed testers. Since monitoring this I haven't seen the actual sync speed break through 22Mbps. I've taken out the homeplugs and no immediate improvement but I'd expect it to take a while to retrain anyway. The router is only a year old so I'd hope its PSU has not started failing this quickly but who knows. How do you get your line 'reset'? I'm above 'minimum' (17Mbps woo hoo - I'm supposed to be superfast!) for my line so I'm not sure EE (ISP) or openreach will do anything.

    I guess worst comes to it in June when my contract expires i'll sign up with Vodafone who at least have a 25Mbps guaranty or 15% off - might as well save some cash...
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    Re: Improving FTTC speeds

    Hello Cheesemp,

    I'm not normally one for posting round these parts much, but your predicament is similar to one i suffered on my FTTC with BT last year. So I hope what I add here will help you.

    I suddenly had my connection go from around 50Mb down/9Mb up to around 45Mb down/1.5Mb up and was struggling to do anything on the line too. Working from home with large files the upload speed was killing me...

    Firstly dial 17070 and select option 2, there should be no noise between the announcements. Next, try connecting your router directly to the test port, which is under the BT faceplate. Use a RJ45 cabled connection from your computer to the router to do some speed tests to rule out internal wireless issues. When i tested my speeds via the test socket i got 62Mb down and 20Mb up which was of course way faster than anything i'd got before even. This helped me identify that there was an internal fault with my house wiring. In a new build house with sockets in many rooms and no exposed wiring, fault finding/repairing this was going to be a nightmare.

    To resolve my issue, I had my master socket moved somewhere more useful for me and using a second set of twisted pair in the cable they managed to reconnect the house circuit via the old master socket. The new master socket is one of the latest which has filters built in so I don't need additional filters in all the other phone sockets around the house.

    Since then my speeds have further settled down to 65Mb down and 20Mb up and I am a happy camper. However I will mention it cost £ to get it fixed. In my case it was £75 to have the master socket and cabling done. For me that was money well spent.

    Hope that in someway helps you on the way to faster speeds.

    All the best,

    moose82

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    Re: Improving FTTC speeds

    Quote Originally Posted by moose82 View Post
    Hello Cheesemp,

    I'm not normally one for posting round these parts much, but your predicament is similar to one i suffered on my FTTC with BT last year. So I hope what I add here will help you.

    I suddenly had my connection go from around 50Mb down/9Mb up to around 45Mb down/1.5Mb up and was struggling to do anything on the line too. Working from home with large files the upload speed was killing me...

    Firstly dial 17070 and select option 2, there should be no noise between the announcements. Next, try connecting your router directly to the test port, which is under the BT faceplate. Use a RJ45 cabled connection from your computer to the router to do some speed tests to rule out internal wireless issues. When i tested my speeds via the test socket i got 62Mb down and 20Mb up which was of course way faster than anything i'd got before even. This helped me identify that there was an internal fault with my house wiring. In a new build house with sockets in many rooms and no exposed wiring, fault finding/repairing this was going to be a nightmare.

    To resolve my issue, I had my master socket moved somewhere more useful for me and using a second set of twisted pair in the cable they managed to reconnect the house circuit via the old master socket. The new master socket is one of the latest which has filters built in so I don't need additional filters in all the other phone sockets around the house.

    Since then my speeds have further settled down to 65Mb down and 20Mb up and I am a happy camper. However I will mention it cost £ to get it fixed. In my case it was £75 to have the master socket and cabling done. For me that was money well spent.

    Hope that in someway helps you on the way to faster speeds.

    All the best,

    moose82
    Cheers Moose82 - Useful info. Unfortunately I had my master socket moved and replaced when I got FTTC after moving into my house 7 and half years ago so I don't think its wiring (on my side). I have no extensions connected either. I guess the faceplate filter could be ageing - I know the ADSL filters had a lifetime... It may just come down to too many users on my cabinet (its 500 properties so crosstalk is definitely an issue as more people switch to FTTC) and crappy 70s underground phone lines. I will try the phone number though just in case I can blame the phone call quality enough that openreach replace it as a final roll of the dice.
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