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Thread: VM Negotiation Tips

  1. #17
    Editable... jimbouk's Avatar
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    Re: VM Negotiation Tips

    If there are two adults in the house then you can just play ping pong with who's on the contract.

    I do wish there was just 'the price', it's not like we're haggling for antiques art a market stall!

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    Re: VM Negotiation Tips

    Quote Originally Posted by Smudger View Post
    I cancelled on Friday afternoon and got a call from them this afternoon. They don't work weekends in retentions, apparently so not bad...
    Nice work, Smudger.

    It's interesting if you actually had to cancel to get them to budge. It used to be enough to threaten to.

    I must admit to having an obstinate streak. I'm inclined to have my ducks lined in a row to switch before threatening it, and if they call my "bluff" I'd have already ordered the new service elsewhere before actually cancelling and probably would have done if they left it that long with me.

    It's what I did when migrating BT to Sky, and Sky to VM.

    Partly, it's because I do suffer from the inertia they rely on and if they actually make me go to the extent of cancelling, that stubborn streak makes me go through with it.

    Last time, because I worked from home, I wanted to be sure there was service outage and I went through the 'threat to leave' stage to no effect. So to ensure continuation of service (working from home and continuous broadband and phone was important) when Sky ignordd the threat, I ordered and had VM installed and active before cancelling. It meant paying for both for the overlap but that was preferable to ending up with neither, or even risking it.

    Sky's retention people seemed surprised when I actually cancelled and their "Oh all right, here's our offer" was rejected out of hand. They missed their chance when I said I would leave if they couldn't improve the deal and by the time they did make an offer, VM was already installed and running. But this time, I don't need guaranteed lack of outage. If we have to do without for a week or three, so be it.
    A lesson learned from PeterB about dignity in adversity, so Peter, In Memorium, "Onwards and Upwards".

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    Senior Member Smudger's Avatar
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    Re: VM Negotiation Tips

    I checked and could have got an install date at the beginning of July for an ADSL package, was going to give VM a week before looking into actioning it...

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    Re: VM Negotiation Tips

    Existing customers coming to the end of their contract can always phone Virgin media and ask for a Better deal. I've been with them for 15 years or so and thats always been the case
    Phone and ask to speak to Rententions; Just say the magic words 'I'm thinking of leaving Virgin media, Do you have any better deals' i'm on bundle package 350bb,Telephone, MixTv £41.
    Just be cheerful and really calm with them. If your pushy or sound angry then that wont help.
    Note if your on a lower Broadband package like 100MB or 200MB and its enough for you & your happy with it! my advise Stick with it, as Once your on Higher Broadband package its very hard to get onto the lower BB with a decent price.

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    Smudger (01-07-2020)

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    Re: VM Negotiation Tips

    They don't pass you through to retentions anymore. You have to wait for them to ring you.

    Not sure when you last tried it but I did a couple of weeks ago and couldn't get any better deal, just was told that's for new customers, in fact was told I was better off leaving and then rejoining!

    So I did leave and then get retentions call
    Jon

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    Smudger (01-07-2020)

  8. #22
    Senior Member Smudger's Avatar
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    Re: VM Negotiation Tips

    Quote Originally Posted by Jonj1611 View Post
    They don't pass you through to retentions anymore. You have to wait for them to ring you.

    Not sure when you last tried it but I did a couple of weeks ago and couldn't get any better deal, just was told that's for new customers, in fact was told I was better off leaving and then rejoining!

    So I did leave and then get retentions call
    Same. Their 'best offer' was £2 more than I'm currently paying. Asked to cancel, confirmed that yes, I wanted to cancel. Got all the e-mails through etc, then the next working day, got a call offering me the above.

  9. Received thanks from:

    Jonj1611 (01-07-2020),Saracen999 (01-07-2020)

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