Our QNAP was a 2015 model - it's possible that things have improved, but the fact the original thread I posted in over at QNAP is now some 40 pages long and still active leads me to think otherwise.
However, one thing is certain, we paid something in the region of £550 for a 6bay unit, now they're looking for £800+ with less hardware features...
The problem with QNAP and other pre-made devices is that you really need a secondary backup option in case that device fails. In a worst case scenario you have to RMA it, your data is unavailable during that time, and also any RAID array will be broken destroying all your data.
You can't read the disks individually because they use a propriatary disk format.
So you need some sort of secondary device to store your data, and that just leads me back to thinking, well I may as well just build a custom machine where I have control over the individual parts and I'm more likely to be able to diagnose & repair that individual part vs a pre made where the whole unit has to be dealt with.
It's definitely a bit of a conundrum. Looking at the QNAP site again makes me want to get one, but with the increased pricing and bad experience it just won't be happening.
Something to ponder on the Windows side is Windows Server Essentials. This would be the closest set & forget with a Windows OS. Just its a bit expensive at around £250 mark.