Yes, they do. At least, the model I was looking at does, it having the same graphics-enabled Quad-core Celeron as it's current-gen QNAP and Synology competitors. I wonder quite what models the guide/website was to, but the current J4125 models do. The one my brother has may or may not, but it's a previous generation and it's not somethig he wants or needs, so he doesn't do, use or need Plex. But I've watched the Plex server tests on the latest ones, including watching Plex (with a Plex pass) on a Lockerstor 4 do hardware transcoding. One comment, though, was that it seems to use more hardware resources to do it than the equivalent QNAP or Synology competitors, leaving less free to doother NAS tasks. Maybe their own video software doesn't support hardware transcoding, but Plex on their hadware does.