I sent this email expecting some useful information. I wont bore you with the earlier couple of emails.

Re my previous enquiry, you state a saving based against Sky's base plan against telewest's 2 for £20. This is of no relevance to me as apart from sports i subscribe to everything, talk unlimited, all movies etc and 10mb Broadband. I have no problem with your service, in fact my main complaint is just how slow the tv drive is at changing channels na dthe fact that it only seems to record when it feels like it. In your previous reply to me you stated that "Our unique fibre-optic technology will enable us to reach virtually
unlimited bandwidth speeds, as it is indeed the only 'future proof'
broadband medium currently available in the UK. This is easily
identified when you consider a single strand of fibre-optic cable can
handle Terabytes of information per second"

If this is the case, why is my upload speed still below 1mb? and why am i paying a premium of £35 per month for a service which can in certain areas be bettered for considerably less money?

I ask these questions not as criticism (as i have always been impressed with my telewest service) but simply because i feel i am now paying above the odds for the service i am now receiving.

I refer firstly to sky. I receive hd via my tw box, however compared with sky and its 10 channels of hd, my selection seems very limited.
Secondly i refer to my broadband connection. NOw as i have said i have always been pleased with my service, however i am galled that i receive 10mb via my "future proof fibre optic wire" for £35 per month when the Japanese are now receiving One gigabit per second for $38/month from yahoo.

I look forward to your thoughts on these items. Many thanks for your time


This was the reply


Thank you for contacting the Broadband Support Team

I am sorry to hear you have been having problems with your Service

With regards the slow speed for the changing of the channels on the
TVDrive, have you tried a mains reset, or using the reset button on the
front of the box to see if this helps?
Do you have a plasma TV near the box? Or other wireless remotes nearby?
Have you tried new batteries in the remote?

For the recordings problem, can you give more details. Is it missing
planned recordings? Are they showing as due to be recorded? Is it
missing the first or last few minutes of a program?

Please contact us if you have any further queries.

Yours sincerely,

Dave Lowings
Broadband Support Team
Telewest Broadband
KANA REF:1309329

For help and support with Telewest services you should find the
following links useful:

www.blueyonder.co.uk/help
www.blueyonder.co.uk/help/digitaltv
www.blueyonder.co.uk/help/phone
www.blueyonder.co.uk/billing

Can we also recommend checking our service status page
www.blueyonder.co.uk/status, alternatively call our free phone service
status line for information on service affecting issues. The service
status line number is 0800 953 2000

I have to say i was very disappointed. Thoughts?