How long does it take for my ISP to get me a MAC code from BT???

[malice19]

How long does it take for my ISP to get me a MAC from BT???

As I called my ISP Thursday and was told that it would be fine for me to be given a Mac code, I was then put on hold as the guy on the phone of my ISP said he had to get a MAC code generated by BT.

He then came back 5min later saying they are having problems generating a MAC code from BT as there systems are busy... so they said they will call me on my mobile as soon as they got the MAC code?

Is that BS or does it take a wile to get the Mac from BT?

Thanks

[peterb]

Normally you get the MAC code from your current ISP, then you pass that to your new ISP.

[Splash]

It's BS man, MAC is generated by the ISP - took me around 5 mins to get mine from Plusnet

[Dorza]

Sounds like BS to me, I thought it was law now that an ISP must make getting a MAC code convenient/painless for the customer? I'm sure I read something about it. If this is the case (I'm sure someone more knowledgeable in this area will confirm if this is true or not) let them know, which will show them your not just another customer and that you know things. They might buck their ideas up a bit then. Just an idea.

[malice19]

Humm some good thoughts posted, but after reading a bit more on the ofcom site it can take up to 5 days.....?

Humm not sure as some how i don't think im going to be holding my breath for a phone call

http://www.ofcom.org.uk/advice/codes/bbm_cop/

[yamangman]

Sounds normal to me. All ISP's retrieve MAC codes from BT's systems. That said last time I asked for a MAC code I got it straight away.

[Trash Man]

Sounds like BS to me, I thought it was law now that an ISP must make getting a MAC code convenient/painless for the customer? I'm sure I read something about it. If this is the case (I'm sure someone more knowledgeable in this area will confirm if this is true or not) let them know, which will show them your not just another customer and that you know things. They might buck their ideas up a bit then. Just an idea.

I think that law comes in on the 14th of Feb 2007.

I moved from Nildram to IDNet, 1 email to Nildram about 30 minutes later I received an email back with my MAC code and 4 days later I was on IDNet.

[acidrainy]

MAC Codes are requested from BTWholesale via your ISP. As each ADSL ISP is, in some form or another, a subscriber to BTWholesale's services (This includes LLU ISP's) each subscriber is given access to BTWholesale applications and accessories. There is an application, although I am not permitted to give it's name, to request a MAC (or Migration Authentication Code) registration with BTWholesale. The code then resides within BTWholesales databsae for use by any other BTWholesale subscriber (another ISP). This process should not take more than a couple minutes for a complete request (by a member of staff at your ISP). The code is simply for BTWholesale to isolate the circuit in question. Thus saving from having to do a full, physical activation upon your ISP move.

As the system is localised at BTWholesale, there is a possibility of a technical issue. But personally, I would have to say that the representative that you talked could of simply been inexperienced.

Hope that clears things up

[alexpollard]

I got mine in a matter of days from Bulldog (surprisingly!). Migration was a dream.

[malice19]

What can i say "Nildram" Just don't want to let me Go?

Still haven't herd any thing from them, even though a guy called Craig from nildram said that he would give me a call as soon as they could get a mac code generated from BT?

Its been a week today.....

[alexpollard]

Slip the word "OFCOM" into the sentence when you next speak to them. It's amazing the reaction you get

[malice19]

Slip the word "OFCOM" into the sentence when you next speak to them. It's amazing the reaction you get

THIS IS BS!

I've just called them and spoke to Jo, who said that they are having problems with getting a mac code from BT systems and that they are trying to get in manually????


I asked for an ETA and they said they would keep me posted?
Yeah i bet just like the other guy

[malice19]

I've Got it!!!!!!! YEAH!!!!!!

Thanks Diane S @ Nildram

[merdat]

Mac code should not be a problem now as OFCOM are now focusing on this.