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Thread: Logitech & their customer support!

  1. #1
    Formerly known as Andehh Andeh13's Avatar
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    Logitech & their customer support!

    Im a big believer in naming & shaming companies who have dire customer support, but at the same time im a huge believer in supporting & rewarding companies who go out of their way to help their customers.


    I have had a Logitech MX1000 for just over 3 years now, it has been very heavily used & abused. The pads underneath the mouse have long since worn off, as has half of the label. In short it looks like someone has taken sand paper to the bottom of it. Over the last few weeks the metal recharging contacts on it started to rub against the desk and as a result charging the mouse was a nightmare, it took a good 10-15mins of wiggling it around before it made contact & started recharging. Even then it would usually slip off and stop charging.

    As a shot in the dark i called logitech (an 01 number, so no silly 0870 charges on my mobile bill!) and told them the above, figured id be honest with them as id probably have to RMA it and i didnt want the hassle of sending them the mouse only for them to send it back saying its just excessive use & fair wear and tear, which tbh would have been fair enough. Either way i found their number very easily online, called them and within a matter of seconds i was talking to an english call centre. I explained to them the problem, how much id used it and the shape it was in. I also explained to him it was over 3 years old, and the company id bought it off had gone bust.
    Needless to say i was expecting him to issue me with an RMA number and then explain to me how it would take 3-4 weeks of waiting, that it would cost me £xx.xx if it was found to be faulty due to my own use of it etc etc. Instead he explained to me how they had run out of stock in the UK, but that he would put in an order for a new one from Europe. He apologised for the fact it would take a few days longer to ship, and that it would have an EU plug on, but said that if this would cause any problems to ring them back and they'd send out a UK charging dock when they came back into stock.


    Long story short, 6 days later a brand new MX1000 (complete with fancy box, charging dock etc) turned up at my door with no strings attached, didnt have to give them any credit card details or send them my old mouse to them!

    Unsuprisingly, i am dead chuffed with logitech & their fantastic customer support and needless to say i will definitley be buying more stuff from them in the future!
    Last edited by Andeh13; 30-06-2008 at 06:23 PM.

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    Re: Logitech & their customer support!

    That's great to hear. I believe logitech to be one of the best companies but through use of their products rather than experience with their customer support. But it's nice to know that if something does go wrong there won't be much hassle.

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    Re: Logitech & their customer support!

    Yes, they are the best company I have ever dealt with.

    I bought a Logitech dock for my iPod but lost the adapters, emailed them and they sent me both colour adapters within days for absolutely nothing.

    Another occasion I bought a mouse from the USA, but the plug adapter blew up because of 230v, emailed them and they sent me a UK one for completely free.

    People should definately support Logitech.

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    Scan Computers - Tech pands@scan's Avatar
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    Re: Logitech & their customer support!

    Logitech are excellent with us regarding returns and to customers who need rma numbers off them to return to scan. GG logi!
    pands.goggles


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    Re: Logitech & their customer support!

    Same here, amazing customer service. I have just had my G7 replaced free of charge no strings. Love Logitech.

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    Re: Logitech & their customer support!

    LONG LIVE LOGITECH!!!!!!!!

    I've only been using them for 2 years now but my experience with there product has been amazing. Although nothing has gone wrong a few friends have had issues and all have come back with a smile on there face because of the support. I am definitely sticking with Logitech for this great support, its second to none

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    Welcome to stampytown! Salazaar's Avatar
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    Re: Logitech & their customer support!

    My MX1000 is going exactly the same way, I might have to give them a ring.
    ____
    (='.'=)
    (")_(")

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    mutantbass head Lee H's Avatar
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    Re: Logitech & their customer support!

    I had an MX700 which died an early death which logitech replaced with the MX1000 instead.

    Nice quick response and it was turned around pretty quick as well

    Another thumbs up here for Logitech.

  9. #9
    SiM
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    Re: Logitech & their customer support!

    hmmm... I might ring and pretend I have a MX1000
    Just kidding

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    Ninja Noxvayl's Avatar
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    Re: Logitech & their customer support!

    Quote Originally Posted by SiM View Post
    hmmm... I might ring and pretend I have a MX1000
    Just kidding


    Waiting for someone to say that... Had to be SiM.

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    Gundam Infinite's Avatar
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    Re: Logitech & their customer support!

    we should get Logitech to make a forum at care@HEXUS ^ ^

  12. #12
    finding nemo staffsMike's Avatar
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    Re: Logitech & their customer support!

    Not dealt with logitech but don't count out saitek, their CS is awesome to. I emailled them having broke my keyboard leg and admitted to it, there was a new one on in the post the day after

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    Gundam Infinite's Avatar
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    Re: Logitech & their customer support!

    Quote Originally Posted by staffsMike View Post
    Not dealt with logitech but don't count out saitek, their CS is awesome to. I emailled them having broke my keyboard leg and admitted to it, there was a new one on in the post the day after
    a new keyboard or just a leg? =P

  14. #14
    finding nemo staffsMike's Avatar
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    Re: Logitech & their customer support!

    lol just the Leg but they are so easy to deal with

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    Re: Logitech & their customer support!

    Well I just rang Logitech UK and explained that my MX1000 is getting old and won't charge very well any more and that the pads on the underneath are worn out.

    The guy gave me an RMA number and told me to go to the Logitech site to get an address to send a package to. What they want my mouse I thought? No! He wants me to chop off the USB plug part of the charging cable and send the dongle to them.

    And he's put in an order for not an MX1000 as they don't make them anymore he said, but an MX Revolution instead. So by answering a few questions such as who I bought it from, how old it is, what OS and whether I have broadband he's sending me an MX Revolution.

    Proved I had a Logitech MX 1000 by giving him the P/N and PID on the bottom of the mouse.

    Logitech

    So hopefully in 7-10 days I will have a new MX Revolution. Getting sent with UPS so I will get a tracking number to follow it.

  16. #16
    finding nemo staffsMike's Avatar
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    Re: Logitech & their customer support!

    Hmmmm.. I've got some logitech mice I don't mind getting replaced

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