ebuyer

[Rossy]

im pretty sure ebuyer is fine as you will see them with good reputation from alot of websites such as pcpartpicker, on the odd occasion its components may have problems but you will get that with everyone even Amazon.

[SUMMONER]

Glad you got there in the end. 55 days is just silly.

Where did you order your replacement from ?¿

[The Hand]

So ebuyer have a really cheap Asus Maximus VI Gene board, but after a poor experience with another retAileR which wIll remAin unnamed, I'm a bit cautious of who I buy from. Has anyone got any RMA experiences with ebuyer?

Hehe, I see what you did there! Glad it has been sorted via Facebook, I suppose it does have it's uses!

[CustardInc]

Glad you got there in the end. 55 days is just silly.

Where did you order your replacement from ?¿

I ended up with a slightly lesser board from Asrock, ordered on Amazon. It's not ideal, but it was quite a bit cheaper.

[peterb]

Even if Amazon aren't the cheapest, its often worth paying that bit extra for the hassle free RMA process if things do go wrong.

[Saracen]

...

Once they received return within 7 days or so got my money back, without hassle. I did think they should have paid for return postage but I had to.

....

General situation .... consumer is liable for returning goods, or direct cost of collection if the supplier collects them, UNLESS :-

a) the retailer didn't properly explain the consumer would be liabld prior to buying, or
b) the goods were otherwise rejectable under the Sale of Goods Act, such as faulty, etc

If they were supplied as new, but weren't, I'd say that qualifies under b).

[SUMMONER]

I ended up with a slightly lesser board from Asrock, ordered on Amazon. It's not ideal, but it was quite a bit cheaper.

Welcome to the Dark Side.

They may be tax dodgers and out for world domination, but at least they know how to spell "customer service".

[RyanS2H]

Always fine.

[CalumH93]

I avoid eBuyer at all costs now, even when the cheapest. Had to RMA once and went on forever, in the end had to involve my credit card company and they covered it. Terrible service from eBuyer and trying to explain somthing to them was drawing blood from a stone.

[Bonebreaker777]

Odd, I had twice in the recent 12 months an RMA experience with eBuyer and was flawless in both cases.
On the other hand Scan was a bit different.Had to enquiry about my MoBo,had to call about the status and separately had to order a replacement with had a day delay. But what can you do...