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Thread: EA Support Actually Solved a problem for me!

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    Evil Monkey! MrJim's Avatar
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    EA Support Actually Solved a problem for me!

    For ages now, I've been having loads of connection issues with Battlefield 1 - terrible pings, loads of packet-loss, and generally a pretty horrible gaming experience. Just out of curiosity, I thought I'd give BF4 a go, and low and behold, it played perfectly - low pings, no packet-loss, and buttery smooth game-play. So I thought I'd see if EA support could shed some light on the issue, not really holding out much hope that they'd be much help. It did take a LONG time using the online chat facility, but after uploading various diagnostic files, they came to the conclusion that Asus' 'AI Suite' was probably to blame. I must admit, the version of AI Suite I had installed must have been about three years old, maybe more. But having uninstalled the damn utility, my BF1 game play was absolutely perfect! I know some game support services get a lot of flak for their lacklustre help, but in this case, they actually came up trumps

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    Millennium (11-01-2018),outwar6010 (11-01-2018)

  3. #2
    Ryzen Master race outwar6010's Avatar
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    Re: EA Support Actually Solved a problem for me!

    That explains some stuff. I thought windows 10 improved my ping and weirder wifi issues in games but I guess it was the fact that the asus ai suite for my mobo wasn't updated to support windows 10 so I had to get rid of it.
    "Anger is an acid that can do more harm to the vessel in which it is stored than to anything on which it is poured."


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    Evil Monkey! MrJim's Avatar
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    Re: EA Support Actually Solved a problem for me!

    Quote Originally Posted by outwar6010 View Post
    That explains some stuff. I thought windows 10 improved my ping and weirder wifi issues in games but I guess it was the fact that the asus ai suite for my mobo wasn't updated to support windows 10 so I had to get rid of it.
    Sounds like you may have had a similar problem. I wished I'd found out the source of my problems sooner - BF1 is actually a lot easier to play with a decent connection!

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    Ryzen Master race outwar6010's Avatar
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    Re: EA Support Actually Solved a problem for me!

    Quote Originally Posted by MrJim View Post
    Sounds like you may have had a similar problem. I wished I'd found out the source of my problems sooner - BF1 is actually a lot easier to play with a decent connection!
    I may have found one of the few benefits of having an outdated system lol
    "Anger is an acid that can do more harm to the vessel in which it is stored than to anything on which it is poured."


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    Re: EA Support Actually Solved a problem for me!

    I've never had a problem with their support. Both times they just refunded me the purchase, gave me the stuff I was trying to buy as well, and flung me a 10% off voucher.

    Then again, the amount they make off things like Loot Crates, they can probably afford it!

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