Results 1 to 5 of 5

Thread: EA Support Actually Solved a problem for me!

  1. #1
    Evil Monkey! MrJim's Avatar
    Join Date
    Aug 2012
    Location
    London
    Posts
    1,600
    Thanks
    132
    Thanked
    234 times in 182 posts
    • MrJim's system
      • Motherboard:
      • Asus P8Z77-V
      • CPU:
      • Intel 3570K 'Ivybridge'
      • Memory:
      • 8GB Corsair Vengence LP
      • Storage:
      • Samsung 830 256GB SSD 1TB Samsung 850 Evo SSD, 2 x 2TB Seagate HDD
      • Graphics card(s):
      • Zotac GTX 1070 Amp 8GB
      • PSU:
      • Seasonic X-660
      • Case:
      • Silverstone FT-02 Black
      • Operating System:
      • Windows 8.1 Pro
      • Monitor(s):
      • Viewsonic 27" XG2703-GS
      • Internet:
      • 72mb/s fibre

    EA Support Actually Solved a problem for me!

    For ages now, I've been having loads of connection issues with Battlefield 1 - terrible pings, loads of packet-loss, and generally a pretty horrible gaming experience. Just out of curiosity, I thought I'd give BF4 a go, and low and behold, it played perfectly - low pings, no packet-loss, and buttery smooth game-play. So I thought I'd see if EA support could shed some light on the issue, not really holding out much hope that they'd be much help. It did take a LONG time using the online chat facility, but after uploading various diagnostic files, they came to the conclusion that Asus' 'AI Suite' was probably to blame. I must admit, the version of AI Suite I had installed must have been about three years old, maybe more. But having uninstalled the damn utility, my BF1 game play was absolutely perfect! I know some game support services get a lot of flak for their lacklustre help, but in this case, they actually came up trumps

  2. Received thanks from:

    Millennium (11-01-2018),outwar6010 (11-01-2018)

  3. #2
    Senior Member outwar6010's Avatar
    Join Date
    Oct 2011
    Location
    Sagittarius A
    Posts
    1,568
    Thanks
    237
    Thanked
    160 times in 108 posts
    • outwar6010's system
      • Motherboard:
      • asus p8z68 gen 3
      • CPU:
      • i5 2500k @ 3.4Ghz
      • Memory:
      • corsair 16gb ddr3 1600mhz
      • Storage:
      • 14ish tb of various drives
      • Graphics card(s):
      • Gigabyte Aorus 1080
      • PSU:
      • corsair ax 760
      • Case:
      • Coolermaster cosmos 2
      • Operating System:
      • windows 10 pro 64 bit
      • Monitor(s):
      • hp omen 32
      • Internet:
      • Plusnet 40Meg

    Re: EA Support Actually Solved a problem for me!

    That explains some stuff. I thought windows 10 improved my ping and weirder wifi issues in games but I guess it was the fact that the asus ai suite for my mobo wasn't updated to support windows 10 so I had to get rid of it.
    Facts don't exist, only interpretations.


  4. #3
    Evil Monkey! MrJim's Avatar
    Join Date
    Aug 2012
    Location
    London
    Posts
    1,600
    Thanks
    132
    Thanked
    234 times in 182 posts
    • MrJim's system
      • Motherboard:
      • Asus P8Z77-V
      • CPU:
      • Intel 3570K 'Ivybridge'
      • Memory:
      • 8GB Corsair Vengence LP
      • Storage:
      • Samsung 830 256GB SSD 1TB Samsung 850 Evo SSD, 2 x 2TB Seagate HDD
      • Graphics card(s):
      • Zotac GTX 1070 Amp 8GB
      • PSU:
      • Seasonic X-660
      • Case:
      • Silverstone FT-02 Black
      • Operating System:
      • Windows 8.1 Pro
      • Monitor(s):
      • Viewsonic 27" XG2703-GS
      • Internet:
      • 72mb/s fibre

    Re: EA Support Actually Solved a problem for me!

    Quote Originally Posted by outwar6010 View Post
    That explains some stuff. I thought windows 10 improved my ping and weirder wifi issues in games but I guess it was the fact that the asus ai suite for my mobo wasn't updated to support windows 10 so I had to get rid of it.
    Sounds like you may have had a similar problem. I wished I'd found out the source of my problems sooner - BF1 is actually a lot easier to play with a decent connection!

  5. #4
    Senior Member outwar6010's Avatar
    Join Date
    Oct 2011
    Location
    Sagittarius A
    Posts
    1,568
    Thanks
    237
    Thanked
    160 times in 108 posts
    • outwar6010's system
      • Motherboard:
      • asus p8z68 gen 3
      • CPU:
      • i5 2500k @ 3.4Ghz
      • Memory:
      • corsair 16gb ddr3 1600mhz
      • Storage:
      • 14ish tb of various drives
      • Graphics card(s):
      • Gigabyte Aorus 1080
      • PSU:
      • corsair ax 760
      • Case:
      • Coolermaster cosmos 2
      • Operating System:
      • windows 10 pro 64 bit
      • Monitor(s):
      • hp omen 32
      • Internet:
      • Plusnet 40Meg

    Re: EA Support Actually Solved a problem for me!

    Quote Originally Posted by MrJim View Post
    Sounds like you may have had a similar problem. I wished I'd found out the source of my problems sooner - BF1 is actually a lot easier to play with a decent connection!
    I may have found one of the few benefits of having an outdated system lol
    Facts don't exist, only interpretations.


  6. #5
    RGB Champion Ttaskmaster's Avatar
    Join Date
    Nov 2013
    Location
    Reading, UK
    Posts
    3,180
    Thanks
    86
    Thanked
    276 times in 239 posts
    • Ttaskmaster's system
      • Motherboard:
      • ASRock X79 Extreme4-M
      • CPU:
      • i7 3930K o/c to 4.5GHz
      • Memory:
      • 16GB 1866MHz DDR3 Crucial Ballistix Tactical Tracer G&R
      • Storage:
      • Samsung Evo 120GB and Seagate Baracuda 2TB
      • Graphics card(s):
      • Gigabyte G1 GTX980Ti
      • PSU:
      • EVGA Supernova G2 1000W
      • Case:
      • Corsair Carbide 500R
      • Operating System:
      • Win10
      • Monitor(s):
      • Iiyama ProLite E2773HS
      • Internet:
      • BT 0.7Mbps 'In The Sticks' version

    Re: EA Support Actually Solved a problem for me!

    I've never had a problem with their support. Both times they just refunded me the purchase, gave me the stuff I was trying to buy as well, and flung me a 10% off voucher.

    Then again, the amount they make off things like Loot Crates, they can probably afford it!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •