Why am in being ignored by Scan?

[ik9000]

People are quick to complain when things go wrong / they arent getting their own way, but very rarely do they praise.

In fairness, Scan should set up a general comments to Scan thread where people could give praise. Otherwise it's a bit like spam-bombing the help forum which is presumably not the most helpful for Scan employees trying to find the cases needing attention. Last order I had from Scan was swift and efficient (as is usually the case) - much appreciated Scan folk.

[Greybeard]

No it never got sorted, its the same psu, even though i messaged corsair customer support i didnt hear anything. The only response ive got is from yourself and Technobeard.

Alright, just saw your ticket and I've just responded to it with much more details in regards to this RMA issue. Let me know if you have any questions about it.

[v3teran]

Alright, just saw your ticket and I've just responded to it with much more details in regards to this RMA issue. Let me know if you have any questions about it.

Thankyou, i will now conduct all communication through the ticket or corsair forum.

[Greybeard]

No problem at all. I've just sent you another message that included the tracking info. For some reason the ticket # is not updating in real time.