Originally Posted by
GoNz0
let not forget to give HP customer support a shout here, i had the displeasure of work landing a contract with them, you HAD to contact indian support who HAD to read off the list and EVEN if you said it was a faulty hard drive and you could prove this as you had swapped it out an engineer would arrive at UPS the following day and find he had a motherboard waiting for him.
it got better, we had no choice but to use the same support line, no dedicated tech number for the engineers, 50% of the time they would ship the same part again as they had so little understanding of the situation they reverted to the computer screen...