Lack of response.

[false emperor]

I received my overclocked bundle (i5 2600K) but on first boot I got an overclock failed message and after both the profiles were showing 3.3Ghz instead of 4.7.

Now this isn't the main problem, I've been emailing scan since the 5th of May asking if they would resolve the issue and email me my OC settings and I haven't heard a peep. This is quite disappointing as I was promised at least some semblance of service.

[Chris P]

false emperor

Apologies for the delay...

Please can you confirm your Invoice / Query Reference...

Best Regards

[false emperor]

00E1645474 This is the invoice number I have on Scan.co.uk in my order history.
0924952 Is the query reference I got via email.

[Chris P]

false emperor

Payment Received: 4th May
Despatched: 6th May ( Friday )
Delivered 9th May ( Monday )

We received your e-mail in the evening ( 17.30 ) of the 9th so we would have expected a response to have been made by now.

You will receive contact shortly.

Apologies for the delay.

Best Regards

[false emperor]

Thanks, sorry about the messed up dates I'm really losing a perspective of dates.

[Chris P]

false emperor

The query should have been passed to Returns once the Bundle was shipped, it wasn't and was still under New Systems and this is why the query wasn't responded to.

I've sent a reminder so hopefully it won't happen again.

[Ben @ Scan]

Hi

This should resolve the issue

If the Overclock has failed message comes up on the screen you can reload the bios profile by doing the following


Gigabyte Motherboards
*******************
Press Del to enter Setup as the system starts
Press F12 on the main screen and Select the following
Profile 1 - Standard
Profile 2 - Overclocked

Asus Motherboards
***************
Restart the system and Tap Del to enter the bios

Goto Tools
Asus OC Profile

Load from Profile (Press Enter) select 2 (For Overclock)
or Load from Profile 1 for Standard Non Overclocked Settings
Press Esc then F10 and Save the settings and exit

Regards

Ben

[Ben @ Scan]

Hi

On a Sandy Bridge system the overclock will only show if the CPU is under load, you can download Prime 95 and run this and CPUz to test this once the profile is loaded


Regards

Ben