Is this normal ?

[ben tracey]

Hi all,

I ordered my 3XS system from scan last month and have been watching the progression of my build via the online tracker from the beginning up until now the despatch date has been 5/7/11 and has not changed, it is now the 7/7/11 and for the last day my PC is at stage 9 (waiting for dispatch). Once it reached stage 9 a new link apeared on the scan build tracker which directs me to DPD parcel tracking which is misleading as DPD are not delivering my PC but netsolve are (even though i chose only delivery not setup). Therefore the link is useless and i cannot track the item. I have recieved no phone call from netsolve at all .... so i phoned scan customer service and they assured me that my PC was on its way and will be delivered today. It is now 15:00 and i doubt it will arrive today.

All the above information means that i had to book the 6th (yesterday) and 7th (toaday) off work to wait for my PC which i believed was being dispatched from the 5th (therefore i took the 2 day possible delivery wait into consideration). If this is the normal procedure of a supposed reliable company i am very suprised. unless my PC arrives in the next 2.0 hours which i doubt i will be forced to book tommorow off work as well (as i do not get paid holiday with my work. this will cost me 3 days wages) and possibly even monday

I do hope my PC arrives promptly and this post triggers some sort of movement on scans part to keep me informed with UP-TO-DATE information, I thoroughly researched scan as a company (or i thought i did) before buying this PC and I am sadly disapointed with the lack of customer service.
There is one common theme in all of the threads i have read about netsolve within this Hexus board and it is once you complain and make a post; things start getting moving - it shouldnt have to work this way but after i send this post i hope it does for me

[Sanjay@Scan]

Hi Ben,

Sorry to hear you have not had a call from our delivery team. Can you PM your invoice number and Build number for the system and a contact number the courier can reach you. If you can also tell me who in customer services advised you where getting a delivery day today.

Regards
Sanjay

[ben tracey]

hey sanjay ,

How do i PM u i dont see the button for PM when i look at one of your posts

[Mossy]

You can not PM sorry please post your Invoice her I will edit it for you.

* Ignore I have**

Regards

[ben tracey]

Hey Paulm,

*-removed* is my invoice number

[ben tracey]

hi again,

Just looking for some update before your offices close today; will netsolve contact me today or tommorow ? is there a date i should expect delivery ? any useful information would help me alot.

[Mossy]

Sanjay is trying to call you please don't bump the threads as within the rules of the forum.

Sorry for the delay

Regards

[Sanjay@Scan]

Hi Ben,

I have passed your details on to Netsolve to give you a call today.

Regards
Sanjay