3xs bundle blue screening

[Phage]

Have you tried 'Whocrashed' ?
http://www.resplendence.com/whocrashed

[SignLine]

I've just created a C\:windows\minidump folder, set it in advanced as it says in the sysdm.cpl workaround to save dmp file there, maybe catch it there next time, maybe not, I'm just guessing in desperation.

[Phage]

I thibnk whocrashed will go searching for the files. It's a free download.

[Terbinator]

Why has no one from Scan posted in here yet?

[SignLine]

Nir said 'Hi,


There are some types of blue screens that are not saved into a dump file, and thus BlueScreenView cannot get any information about them.


Nir'

So maybe that is why, although there wasn't a minidump folder anyway for Nir to look in, hell knows.

[SignLine]

Have you used that who crashed to know it's safe to use?

Thanks.

[Phage]

Yep. many times.

[SignLine]

They do post occassionally, for me it seems the place they put ample staff into is main sales, after that it kind of falls apart a bit, I cancelled an order 3 different ways, but it still came, no-end of squit on a couple of products, to get new ones, send ones that don't work back, cancel an order, replies to emails etc, initial sales was second to none but it's no good if nothing else behind it stacks up as good as that does.

For better support you should go direct to them rather than on here, I come on here to see if I can get an answer quicker and if someone else has had same issue they can tell you what happened with them.

So I'll take my own advice and email support I think and see what happens.

Tried that, put inv no in, doesn't exist, asks for build no, tried the only thing I can see that could be that, no, still system doesn't exist, I'll have to wait.

Trying this systemsupport@scan.co.uk

[SignLine]

Very prompt on the email so that's the best way to make direct contact if you need it.

[Jonj1611]

Why has no one from Scan posted in here yet?

Agree

[SignLine]

After months and months of try this and try that, this driver, that power scheme, turn this on, this off, sending pics of BSOD, finally someone there said oh that F4 error points to a faulty hard drive, in my case my SSD, this could of been realised by support months ago, was never going to be anything else really as I had 3 systems all the same and it's only one no different to the others with the infernal BSOD, so it wouldn't be anything else, now being sent a new drive to hopefully clone my SSD to the new one, not great support, 6 months to sort out, and effectively I am sorting it out myself too.
I had some queries on my bundle I bought too, but you can't get support on that from support, have to contact...returns, then I read their spewl on the contact page for returns...
'Fair is Fair - We supply hardware and unless you have bought a fully assembled 3XS system we cannot provide you with the advance knowledge on how in install the parts you have bought from us.

There is an assumption that you have the skill sets to be able to install and setup what you have bought from us.'
But a bit of blooming advice doesn't hurt either, what a wind up, fair is fair, I've spent £1000's with you, I have a query on the bundle or rather the software that comes with it stuffing up my install and HDD, I've had untold grief with poor service to identify the issue of my BSOD on my 'fully assembled 3XS system, throw me a bone.
I'll post about that in a new topic and see if anyone without 3XS this and 3XS that can help.
It is a 3XS value bundle, but not 3XS enough to get some 3XS help.
What a Royal pain in the ass.

[Ben @ Scan]

Hi Jas

We are sorry that you are not happy with the support we have provided, the mini dumps you sent us recently were producing a different error code and this pointed to the drive which is why we have now sent a drive out to you. We assure you that if we had suspected the SSD from previous details we would have replaced this sooner but sometimes it is hard to determine what is the issue straight away.

With reference to the issues with your bundle I will pass this over to the returns manager to look into when I am back in work tomorrow

We always advise that all initial contact is through our online query system on our website as the Hexus forum is not a main point of contact , if a customer emails in through the. Query system we can reference this to the build or invoice and it helps with support being provided quicker.

Regards

Ben

[SignLine]

Hi Ben, Put my rattle away now, the original screenshots never made it through on queries@, hence no-one ever saw them, even though I said in emails about the attachment it was only you who said attachments only come through when using support@ email address, no-one else ever said a thing, you said I had to contact returns about bundle issues, I got an email from you in the meantime from queries@ and the response to my contact via returns page came from queries@ too, so I was a bit peeved about the message that you couldn't help me on support@ when you replied from queries@ as did SCAN response to the same bundle query I sent through returns came from queries@, just seems I was chasing my tail a bit. Bundle now all sorted. Got my new SSD too but waiting on cloning software to come in to clone the drives to save time I don't have, hopefully have that done by the end of this week and be back on track. Thanks.

[Beetyd]

Hi Ben, Put my rattle away now, the original screenshots never made it through on queries@, hence no-one ever saw them, even though I said in emails about the attachment it was only you who said attachments only come through when using support@ email address, no-one else ever said a thing, you said I had to contact returns about bundle issues, I got an email from you in the meantime from queries@ and the response to my contact via returns page came from queries@ too, so I was a bit peeved about the message that you couldn't help me on support@ when you replied from queries@ as did SCAN response to the same bundle query I sent through returns came from queries@, just seems I was chasing my tail a bit. Bundle now all sorted. Got my new SSD too but waiting on cloning software to come in to clone the drives to save time I don't have, hopefully have that done by the end of this week and be back on track. Thanks.

Huh?- That makes no sense.

[SignLine]

The method of contacting makes no sense, the lack of detecting the issue makes no sense, but all of that post does make sense if you've been through the mill too.

[jasonb]

nice thread 100 % with u