Build date 17/12/2020 no reply to email regarding larger SSD

[Anastie]

Hi all
I've got a build slot for my custom build as above. I've gone for a 1TB NVME, 1TB Samsung SSD SATA, and 1TB SATA HDD. I've asked how much extra to upgrade the Samsung SSD to 2TB but I've not received a reply.

Is it better to phone Scan rather than email? I thought emailing would be better due to the present situation. But...

Or at this stage is it too late to make changes?

[Anastie]

Email response received. Thanks, Scan

[Anastie]

Oh, dear. I'm sorry to reactivate this thread but...

As above Scan responded. However, I replied immediately to the email above. It took Scan 13 days to reply asking me to contact them to pay the additional cost for the bigger SSD.

Again I immediately phoned scan. Or rather tried too. That afternoon I was on hold for an hour and a half. The next day I was on hold for almost 2 hours. When I got through they transferred me to billing and the phone just continued to ring, no response. I emailed, asking for a call to enable me to pay. No response.

I have a build date of today but still cannot get through to Scan. I have logged a "call back" but no to confident about this happening today before the build.

Can an admin please look at this for me? Spending over £2500 on a base unit I would hope for better customer service.