Faulty Graphics Card from Scan.

[AlanJ]

Hi all this is my first post so be gentle

I Bought a 4870x2 May this year from Scan (Good service btw), How ever yesterday I turned my PC on to be greeted by a blank screen! So I opened the case, and spotted a Red LED D7 ( No slave GPU power ).

I have also tried putting the Graphics card in a Friends Computer but the same thing happens..

I have created a Ticket with Scan support via Email, but Im yet to hear from them.

I havent ever had to RMA anything, and Im not sure what needs tobe done, so and help/info will be greatly appreciated.

Thanks for your time.

Alan

[rabbid]

If you are confident that its faulty then ask them to pick it up so you don't have to pay for a courier.
Beware tho, there are NFF and carriage charges applied if they cannot find a fault.

They will supply RMA number and return address so you can address the item.
Be sure to pacakge it up securely too as you could be liable for damage in transit due to poor return packaging.

[AlanJ]

Hi thanks for the reply, Do i need to inform XFX about the Faulty product?

[AlanJ]

Without sounding rude,

How long does it take to

for SCAN to reply to the support tickets? Been waiting a couple of days now

Thanks

[david@scan]

Please log any returns query on the support link on my sig, as this will usually be looked at sooner.

If you have already done this - we will contact you as soon as possible.

(I wont suggest sending me a PM as my inbox is only small and gets filled up quickly!)

[AlanJ]

Hi David, thanks for replying, Thats what I did 3 days ago, but im still to hear ? Is it best to call scan directly? I really need to sort the RMA out as soon as possible.

Kind regards Alan

[david@scan]

Drop me a PM as well and I'll see if theres any update.

Edit: as I don't have moderator access - I mean please could you PM the invoice number

[AlanJ]

Hi dave managed to get the RMA sorted 06/11/09 looks like it arrived sate and sound.

For some reason I cannot PM you, cant see the option anywhere.

Anyway on the RMA tracking its telling me fault found / Replacement. Any ideas when this will be send out to me? and what card they are replacing it with? Invoice - 00E1251620

Many thanks

[AlanJ]

Anyone ? Needing this card back asap please.

[Ulti]

Usually they will replace it with the same card. I'm haven't RMA'd anything to Scan so I can't comment on how long it takes but usually once they have found a fault they will attempt to send you a replacement as soon as possible. If there is no identical replacement they tend to offer you a choice of the same product, I think sometimes if you opt for a more expensive version, you pay the difference, if you opt for a cheaper one, they might pay you the difference. However, I am not totally sure about the difference paying thing, I've only heard about it. If there are no replacements at all however, they refund the amount it cost.

[AlanJ]

Thanks Ulti. Would be nice if scan could keep me up to date tho. Can someone let me know whats going on please ?

[AlanJ]

Hello! Can someone from Scan reply or let me know what is going on please ?

[AlanJ]

Come on guys ??

[AlanJ]

Come on guys this is taking the pee a little now. I was promised a UPDATE yesterday when I phoned you guys, and heard nothing...

I understand your busy at the moment, but theres been NO UPDATE since 6/11/09!!!

[AlanJ]

Bloody Joke....