Refund taken a week and done nothing.

[matty-hodgson]

I returned a VTX 4890 to you on friday the 22nd of january, you received the item on the following monday and tested the item as faulty the same day. I then received an email to say that you were going to refund me ("awaiting credit/replacement" iirc).

This was on monday, so, how long do these refunds usually take? I waited a week before I brought it up as I feel that is a reasonable amount of time to wait before enquiring further.

So, what is going on? Do refunds usually take this long? Can you give me an ETA on when this will be sorted out?

[DavidM]

Refunds take 3-5 working days to arrive back to your account after processing.

I'd expect you to see it in the next day or so.

[matty-hodgson]

Refunds take 3-5 working days to arrive back to your account after processing.

I'd expect you to see it in the next day or so.

So does "Awaiting credit/replacement" mean that the money is on it's way to me?

It's had 5 working days so far.

[DavidM]

I'll check during working hours.

BTW - can you supply the actual invoice number? The one you supplied is invalid. It will be listed on your confirmation emails.

[matty-hodgson]

Thanks!

[Chris P]

matty-hodgson

BTW - can you supply the actual invoice number? The one you supplied is invalid. It will be listed on your confirmation emails.