Sometimes support are Sales Prevention Officers

[pinocchio]

I recently bought via E-Bay two SSD drives, before I bought them I made sure that the seller had proper paperwork to support the warranty and he did from Scan, the paperwork (and it's the original proper invoices) shows the drives were bought mid last year.

One of the drives has failed so I E-Mailed Scan to ask them how I should proceed, the response I received was that it was only the original purchaser who Scan would process the warranty for.

So what Scan want to have happen is....

I ship the drive I've payed for back to the guy I bought it from, he then ships it to Scan, Scan then return it to him, he sends it back to me.

Not withstanding the extra unnecessary and pointless shipping costs (we are trying to be green here aren't we) I have to hope the original buyer sends it back to me.

Not very practical or sensible really, so guys, in future if you're buying second hand make sure you don't get an item that was sourced from Scan, even if you get the original paperwork they'll not be very interested.

[daniel_owen_uk]

Warranty is non transferable, not particularly unusual, I would suggest you check that before buying second hand goods.

You could probably return them to the manufacturer as they are probably under manufacturer guarantee as well.

[Chris P]

pinocchio

Can you post the Invoice Number from the original paperwork so we can look into this and respond in more detail.

Best Regards

[pinocchio]

Warranty is non transferable, not particularly unusual, I would suggest you check that before buying second hand goods.

I did.

Before I bought them I checked with Scan that they would honour the warranty and was told they would, unfortunately I didn't get the name of the individual I spoke to at the time.

[pinocchio]

pinocchio

Can you post the Invoice Number from the original paperwork so we can look into this and respond in more detail.

Best Regards

Chris

Thanks for the response, PM sent with details.

Regards

[pinocchio]

Chris

Any update?

Regards

[Chris P]

pinocchio

I will contact you by PM tomorrow morning, I just need to speak to someone before coming back to you.

Best Regards

[pinocchio]

Still nothing Chris

[pinocchio]

Chris

I appreciate how quickly you responded to the original query and the work you've put in but whoever is telling you they'll deal with this is letting both you personally and Scan down.

If you could follow it up and get them to contact me I'd be grateful.

Regards

[Chris P]

pinocchio

Sorry for the delay.

An update has been e-mailed to you.

Best Regards