Faulty HDD - postage reimbursement

[pardal51]

Hi guys,

I am in the process of running estool.exe for the 2nd time on a likely faulty 640Gb Samsung HDD. 1st scan detected 3 errors in the drive and recommended a low level format and further scan.

The HDD is still under warranty as checked on Samsung's website.

My question is:

I have before RMA'd one drive to Rexo no probs, however I have never been refunded postage costs. I have also RMA'd a DFI motherboard and RAM direct to Scan and never received a postage reimbursement.

I praise Scan as a very very good e-tailer. I just want to find out how to claim postage back as components are still under warranty and it is not fair for end-user to pay postage for replacement of a faulty item.

I might log a RMA request later today after tests are finished.

Can someone from Scan explain how the postage reimbursement work?

Regards,

***I have done a low level formatting and surface scan again. HDD seems to be okay. I will keep an eye though.

***Still would appreciate if Scan staff add comments to the postage reimbursements for faulty, still under warranty, components.

[pardal51]

anyone from Scan to add a comment?????

[DavidM]

Please use the RMA section on our site as first contact point, as the returns team will look at these queries ahead of the forum.

See link below.