Results 1 to 5 of 5

Thread: Logitech G500 and RMA

  1. #1
    Senior Member
    Join Date
    Aug 2003
    Location
    Edinburgh
    Posts
    594
    Thanks
    4
    Thanked
    11 times in 10 posts

    Logitech G500 and RMA

    I have a complaint about a RMA process for mouse I ordered from your company.

    I ordered a Logitech G500 mouse which I received last Wednesday, I unpacked it and tried to use the device to find the left button on the mouse sticks momentary down before fully releasing the button. The right button does not exhibit this characteristic and this is not a listed feature of the product. My current G5 and previous G7 have never done this either.

    So basically is faulty from first use, I tried to get a RMA to be told that I have to contact Logitech first for them to give me a returns number before I can then get a RMA number for this product...

    I now have to engage in contact with Logitech which I see is your companies job for faulty goods sold to your company. (removed since I can't prove it) and I'm not happy at all since my contract for this sale is with Scan and not Logitech for the first 30 days and this product was faulty out of the box.

    Can I remind your company of this key fact from the 1979 Sale of Goods Act:

    It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

    I could fully understand that I need to deal with Logitech after the first 30 days, but this is a joke that I have to go running around at my expense for Scan to do it's job correctly for me.

    Why should I have to do the leg work for your company?

    Relates to Invoice no <Removed>
    Last edited by Mossy; 23-02-2010 at 02:38 PM. Reason: Removed Inv Number again.

  2. #2
    jim
    jim is offline
    HEXUS.clueless jim's Avatar
    Join Date
    Sep 2008
    Location
    Location: Location:
    Posts
    11,441
    Thanks
    612
    Thanked
    1,642 times in 1,306 posts
    • jim's system
      • Motherboard:
      • Asus Maximus IV Gene-Z
      • CPU:
      • i5 2500K @ 4.5GHz
      • Memory:
      • 8GB Corsair Vengeance LP
      • Storage:
      • 1TB Sandisk SSD
      • Graphics card(s):
      • ASUS GTX 970
      • PSU:
      • Corsair AX650
      • Case:
      • Silverstone Fortress FT03
      • Operating System:
      • 8.1 Pro
      • Monitor(s):
      • Dell S2716DG
      • Internet:
      • 10 Mbps ADSL

    Re: Logitech G500 and RMA

    Quote Originally Posted by Defiant View Post
    Let me be clear Logitech customer support services does not have a good reputation
    I'm not going to get involved in any of the legal discussion, but that's just wrong. Logitech probably has the best reputation of any computer-based retailer that I know of.

  3. #3
    Moderator DavidM's Avatar
    Join Date
    Jan 2005
    Posts
    8,779
    Thanks
    800
    Thanked
    252 times in 234 posts

    Re: Logitech G500 and RMA

    Thread moved to correct forum

  4. #4
    JagerBomber Mossy's Avatar
    Join Date
    Sep 2006
    Location
    0.0
    Posts
    2,618
    Thanks
    191
    Thanked
    173 times in 144 posts

    Re: Logitech G500 and RMA

    We have advised Logitech for one reason, they have an excellent reputation for their returns process and would be the quickest way for you to get this sorted. We are not passing the buck if we felt it would be quicker for Scan to replace then this option would be offered. We are aware of the legalites we really do not need reminding we will RMA this but all we asked if you would aquire the retuns number off Logitech to speed up the process.

    Best Regards
    Last edited by Mossy; 23-02-2010 at 02:42 PM.
    __________________
    Make it idiot proof and someone will make a better idiot.

    Error exists between Keyboard & Chair replace User and press Any Key!

    .... Where's the Any Key???


  5. #5
    Senior Member
    Join Date
    Aug 2003
    Location
    Edinburgh
    Posts
    594
    Thanks
    4
    Thanked
    11 times in 10 posts

    Re: Logitech G500 and RMA

    Quote Originally Posted by snootyjim View Post
    I'm not going to get involved in any of the legal discussion, but that's just wrong. Logitech probably has the best reputation of any computer-based retailer that I know of.
    Removed it since I can't prove it, I admit it's on other posted encounters when checking other sites. Please note this a side issue

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •