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Thread: Zotac Motherboard Video Issue - Australia

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    Overclocking Since 1988 nightkhaos's Avatar
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    Zotac Motherboard Video Issue - Australia

    Okay, this is a bit of a tricky one.

    My motherboard, a Zotac 9300 ITX-D-E, has started having video problems. i.e. it won't output video. If I reset the CMOS it works for about 3 to 4 minutes, but then cuts out again. The video will not output on all 3 (HDMI, DVI, VGA) outputs. As far as I can tell, there is no problem with the motherboard physically, i.e. the heatsink is flush with the graphics chip and northbridge.

    However, there is a slight issue for me returning it under warranty:

    I have just moved to Sydney, Australia.

    I am unsure as to how to proceed with this particular issue. If I return it to Scan under warranty I will be without a workable machine for 2-3 weeks on top of the time it takes Zotac to repair the board, not to mention shipping the motherboard will cost a considerable amount (some of the tracked services cost more to ship it than a it would cost me to get a replacement, when we take into account Customs Duty).

    Can I deal with Zotac directly? Can I return the product for a refund so that I can quickly procure a replacement?
    Desktop (Cy): Intel Core i7 920 D0 @ 3.6GHz, Prolimatech Megahalems, Gigabyte X58-UD5, Patriot Viper DDR3 6GiB @ 1440MHz 7-7-7-20 2T, EVGA NVIDIA GTX 295 Co-Op, Asus Xonar D2X, Hauppauge WinTV Nova TD-500, 2x WD Caviar Black 1TB in RAID 0, 4x Samsung EcoDrive 1.5TB F2s in RAID 5, Corsair HX 750W PSU, Coolermaster RC-1100 Cosmos Sport (Custom), 4x Noctua P12s, 6x Noctua S12Bs, Sony Optiarc DVD+/-RW, Windows 7 Professional Edition, Dell 2408WFP, Mirai 22" HDTV

    MacBook Pro (Voyager): Intel Core 2 Duo @ 2.6GHz, 4GiB DDR2 RAM, 200GB 7200RPM HDD, NVIDIA 8600GTM 512MB, SuperDrive, Mac OS X Snow Leopard, 15.4" Matte Display

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    i7 (Bloomfield) Overclocking Guide

    Quote Originally Posted by Spock
    I am not our father.

  2. #2
    Overclocking Since 1988 nightkhaos's Avatar
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    Re: Zotac Motherboard Video Issue - Australia

    Any idea how we can help procure a warranty return given my circumstances?
    Desktop (Cy): Intel Core i7 920 D0 @ 3.6GHz, Prolimatech Megahalems, Gigabyte X58-UD5, Patriot Viper DDR3 6GiB @ 1440MHz 7-7-7-20 2T, EVGA NVIDIA GTX 295 Co-Op, Asus Xonar D2X, Hauppauge WinTV Nova TD-500, 2x WD Caviar Black 1TB in RAID 0, 4x Samsung EcoDrive 1.5TB F2s in RAID 5, Corsair HX 750W PSU, Coolermaster RC-1100 Cosmos Sport (Custom), 4x Noctua P12s, 6x Noctua S12Bs, Sony Optiarc DVD+/-RW, Windows 7 Professional Edition, Dell 2408WFP, Mirai 22" HDTV

    MacBook Pro (Voyager): Intel Core 2 Duo @ 2.6GHz, 4GiB DDR2 RAM, 200GB 7200RPM HDD, NVIDIA 8600GTM 512MB, SuperDrive, Mac OS X Snow Leopard, 15.4" Matte Display

    HTPC (Delta-Flyer): Intel Core 2 Q8200 @ 2.33GHz, Zotec GeForce 9300-ITX, 2GiB of DDR2 Corsair XMS2 RAM, KWorld PE355-2T, Samsung EcoDrive F2 1.5TB, In-Win BP655, Noctua NF-R8, LiteOn BluRay ROM Drive, Windows 7 Home Premium, 42" Sony 1080p Television

    i7 (Bloomfield) Overclocking Guide

    Quote Originally Posted by Spock
    I am not our father.

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