** Gigabyte P55-UD5 Burnt pins and damaged my i7 860 **

[cupofchow]

I would like to say scans customer service has gone down hill, i bought a Gigabyte P55-UD5 2 weeks ago and today found that it had damaged my cpu, i was taking the cpu out to clean off the thermal compound off to install a Corsair H50 and on the back of the CPU i noticed one of the pads was damaged and most of it missing...

Upon further inspection of the CPU socket i can see the pad CPU pad stuck to a pin in the socket...
Now thats strange, looking further i noticed a completely burnt pin to the point of hardly nothing left and the other pin to ther right of it was bent downwards.

Now i have done some reasearch online and there are big problems with the Foxconn sockets on P55 motherboards due to the pins not making full contact and especially using i7 860 CPU like mine as they draw alot of current under load and if the pins are not making full contact them problems arise.

I have pictures of the socket and CPU to post on Hexus to show that this happens even when not overclocking.








Well all scan offered was to send it back to the manufacturer and see what they say but tbh im not holding my breath.

I have spent over 10k at scan in the last couple of years on PC components and to be treated like its my fault is disrespecting.

If there is not a positive outcome to the situation i will be
reporting this to trading standards and will never shop there again full
stop.


**** Please note this cpu was running on the stock cooler and never overclocked, so it is not only overclocking that melts pins ****

[Agent]

Don't be so sure on the Gigabyte front - A friend managed to get his Gigabyte mobo replaced after 6 months for this exact issue.

As you said, this is a well known issue and has been known to happen even when not overclocking.

Take Scan up on their offer to send it to Gigabyte and take it from there Without wanting to sound like I'm sticking up for Scan, this is a fairly normal procedure with something like this.

[cupofchow]

Don't be so sure on the Gigabyte front - A friend managed to get his Gigabyte mobo replaced after 6 months for this exact issue.

As you said, this is a well known issue and has been known to happen even when not overclocking.

Take Scan up on their offer to send it to Gigabyte and take it from there Without wanting to sound like I'm sticking up for Scan, this is a fairly normal procedure with something like this.

What even after 2 weeks ? the board is pretty much brand new and what about my expensive CPU ?

Tbh i wouldnt trust another Foxconn socket motherboard and wouldnt have one give me.

And it is on its way back to gigabyte from tomorrow along with my cpu.

[Agent]

All fair points - just wanted to show that there might be light at the end of the tunnel with the mobo

Good luck!

[jim]

Whatever happens, I don't see how you won't wind up with a full refund for the board.

You've not had the board 6 months, so Scan would have to prove that it didn't break through an inherent manufacturer fault. And given that there's a whole stack of anecdotal evidence to show that it is an inherent manufacturer fault, that's hardly going to happen.

As for the CPU, I don't know.

[Disturbedguy]

Why do people throw around thatthey have sent "x" amount of money with someone, it doesn't impress people and it won't sway a retailers decission.

Good luck with the mobo/ cpu though.

[Mossy]

Customer service here has no reference we will of course do whatever we can to help the customer just because issues do not go in peoples favour is not the deciding factor of whether we have the customers interests or not. I have not seen this motherboard I choose to comment on the accusation of the customer service going down hill just because we are not in the position to decide if Gigabyte will accept this as a faulty product. Pins could have been bent to cause this issue for all Scan know and if we decided if RMAS were valid on how much someone had spent I dont think we would be in a posistion to offer good prices and excellent customer service.

If this is a known issue and Gigabite deem it a valid case I see you having no issue but this is a decision they have to make as the issue you have is with the CPU not the board I believe which if you can confirm you did not buy from Scan?

After speaking with technical returns I have heard the issue arrises when a CPU is highly over clocked on these sockets and only then. You mention this happens under load I tend to disagree the review seems to suggest it happens with extreme overclocks.

http://www.anandtech.com/show/2859

If your decision on why this motherboard is faulty bacuase of the reviews you have read online surely we should follow them to their word and not what just suits this situation.

Either way we need to have Gigabytes advice, in the mean time please could you supply your invoice number.

[Chris P]

Thread moved to After Sales section - All future replies between the OP and SCAN only.

[cupofchow]

Customer service here has no reference we will of course do whatever we can to help the customer just because issues do not go in peoples favour is not the deciding factor of whether we have the customers interests or not. I have not seen this motherboard I choose to comment on the accusation of the customer service going down hill just because we are not in the position to decide if Gigabyte will accept this as a faulty product. Pins could have been bent to cause this issue for all Scan know and if we decided if RMAS were valid on how much someone had spent I dont think we would be in a posistion to offer good prices and excellent customer service.

If this is a known issue and Gigabite deem it a valid case I see you having no issue but this is a decision they have to make as the issue you have is with the CPU not the board I believe which if you can confirm you did not buy from Scan?

After speaking with technical returns I have heard the issue arrises when a CPU is highly over clocked on these sockets and only then. You mention this happens under load I tend to disagree the review seems to suggest it happens with extreme overclocks.

If your decision on why this motherboard is faulty bacuase of the reviews you have read online surely we should follow them to their word and not what just suits this situation.

Either way we need to have Gigabytes advice, in the mean time please could you supply your invoice number.

Well techincal only knew about the issue when i showed them the foxconn issue on the net, tbh its a design flaw and if you read everywhere on the net it is not only overclocking that does it because on the bottom of my cpu you can see on the outer green part a mark where one on the pins had been (not making contact with anything) and some of the pins have not even been making contact with all the pads. how can i possibly extreme overclock on the standard heatink anyway, it only just cuts it with the turbo boost mode on.

Thanks

Invoice no : <removed>

[cupofchow]

Also if you look at the above pictures i posted, some of the pads on the CPU have 2 marks like two pins have been in contact with one pad, other have one pin mark and quite alot have no marks whatsoever.... Therefore verifying foxconn sockets are Shockingly badly made.... Im glad it didnt set on fire tbh.

[Mossy]

The people you spoke with downstairs are not the only people we have working for Scan you did attempt to speak with one of our technical team in the office before you put the phone down on him. I am not implying you have overclocked although attempting to fit an H50 cooler suggests you have had intention to at some point. Either way niether you or I can prove what has happened here hence Gigabyte will decide.

[cupofchow]

The people you spoke with downstairs are not the only people we have working for Scan you did attempt to speak with one of our technical team in the office before you put the phone down on him. I am not implying you have overclocked although attempting to fit an H50 cooler suggests you have had intention to at some point. Either way niether you or I can prove what has happened here hence Gigabyte will decide.

Why would fitting a H50 cooler suggest i was going to overclock ? The reason for fitting the H50 is because of the shocking temps of the stock cooler when running 8threads (ie video decoding). And its compactness compared to other coolers which would help aid airflow.

As for putting the phone down... i thought he had done with me as it went dead.

Well i know for a fact i didnt overclock, and all this negativity regarding you guys not believing me is disheartening.

[Mossy]

There is no negaitvity just the fact stated the board is going back to Gigabyte, reviews and experience suggest that this can happen due to bad installs also but you fail to mention that. All I was saying is if you are judging this board is faulty because you have googled you also have to include the information that doesnt support your case like

i) This happens when Overclocked
ii) Can also happen on bad installs

You have come on Scan Forums for one reason as all your questions were answered in the shop and over the phone, if you had come on here to ask opinion instead of implying we had no customer service and you spend thousands you still would of had the same outcome although better received.

You are saying its a "design flaw" then am I correct in saying if this is the case Gigabyte are the best people to judge this? I would say so.

Its not about beliving you its about sending it to the manufacturer the people who will decide if this board is suitable for an RMA would it be good practice to believe everyone?

Regards

[cupofchow]

There is no negaitvity just the fact stated the board is going back to Gigabyte, reviews and experience suggest that this can happen due to bad installs also but you fail to mention that. All I was saying is if you are judging this board is faulty because you have googled you also have to include the information that doesnt support your case like

i) This happens when Overclocked
ii) Can also happen on bad installs

You have come on Scan Forums for one reason as all your questions were answered in the shop and over the phone, if you had come on here to ask opinion instead of implying we had no customer service and you spend thousands you still would of had the same outcome although better received.

You are saying its a "design flaw" then am I correct in saying if this is the case Gigabyte are the best people to judge this? I would say so.

Its not about beliving you its about sending it to the manufacturer the people who will decide if this board is suitable for an RMA would it be good practice to believe everyone?

Regards

I didnt get an answer over the phone as i went dead as i put further up the thread.
I would say it is good practice to believe everyone yes, if not you are making it out all your customers are lying.

As for bad install.... come on i've never wrongly inserted a CPU yet as they only go in one way, and i have had my fair share of mobos.

All i can do is wait i suppose, and i agree totally with your comment :

" You are saying its a "design flaw" then am I correct in saying if this is the case Gigabyte are the best people to judge this? I would say so "

I was just more miffed about it only being 2 weeks old and not having my rig or being able to use my GTX480

Thanks

[Chris P]

cupofchow

The motherboard will be sent back to Gigabyte on Wednesday/Thursday of this week for inspection. Once Gigabyte receive the board it normally takes 2 - 4 weeks to receive feedback, but hopefully it will be sooner. At this point there is not much more we can do, so the thread has been locked.

As soon as we receive a response from Gigabyte we will update this thread.

Best Regards