Courier Pickup NO SHOW - RMA 233766

[crypto]

Ordered a new case (Fractal Design Define R3) along with some other items. The case turned up with one of the acoustic panels detached from the side panel, got an RMA, and Scan arranged pickup for Wednesday.

Took the day off work, at home all day, Courier never showed up!

Email to Scan, got the pickup arranged for Friday, (today), another day off work. I reconfirmed with Scan that pickup was arranged in the morning - they confirmed...

Courier again never showed up!

I am now very irritated!

I now have zero confidence that the courier will ever turn up if I get pickup arranged again.

How can I get this resolved?

[Chris P]

crypto

Wesley has responded through your OLQ.

Best Regards

[crypto]

Guess who just turned up at my doorstep completely unannounced... Yep DPD couriers, thankfully the Wife was in and the item is finally in transit back to Scan.

When queried why he didn't turn up last week, his comment was "better late than never"

[usxhe190]

"better late than never"

[rabbid]

maybe if they apply that sentiment to his wages he will improve his CS technique?

[crypto]

So according to the DPD tracking, the item was delivered yesterday @ 14:34, signed for by "Broadbent"...

However, the returns tracking doesn't show that the item has been received, as the RMA expires today can the returns tracking please be updated?

Did anything come from the promised investigation as to why the courier never showed up?

Looking at some of the other posts on this forum, there seems to be quite a few complaints regarding DPD and returns in general - Is this a blip? or should I look elsewhere for future purchases?