Graphics Problems

[mitch.ben]

Hi,

Recently purchased some parts for a new build from you (Scan.co.uk) and I am having big problems with the graphics card.

The system works fine until I do anything that stresses the graphics card. I.e. Playing a game.

After 5-10 minutes of playing a game it causes the graphics card driver to stop responding. It does this every time without fail.

I have rolled back and tried 5 different sets of drivers. I have installed windows again on another separate driver and tried tried it with no result.

I am now using my old graphics card and I have no issues so it has to be a fault with the card itself.

I received my order this Tuesday just gone (23rd August) so I am wondering what my options are?

Can I send it back to you for a refund? This is what I would like to do. I will of course be buying another card to replace it but I am just wanting to know what I can do about this situation.

If I can send it back for a refund I would like to.

Thanks in advance for a quick reply.

Ben.

[Mossy]

Please contact Returns at your earliest convenience and log a ticket HERE

Please try to do this before the bank holiday.

Regards

[mitch.ben]

I sent a question in to support last night asking what my options are.

I have just received an email now saying that an RMA has been issued for my card but i have no explanation as to whats happening.

If i send it back will i now receive a refund for the card? If so, then who pays the postage? Or, will you test the card or issue me an identical replacement?

Thanks in advance

[Mossy]

If you reply to the query you will be able to have your questions answered this way I have to pass it to returns.

Regards

[mitch.ben]

Nevermind. Sorted now. Being sent back to you for a refund.

Thanks.