Scan - RMA service help

[sod16]

Hi,

I've recently had to return my P9X79Deluxe due to a PCI-E lane being broken. I sent it off via DPD last Friday and I STILL have not received acknowledgement that it has been delivered.

I've emailed customer support a few times and they emailed the head testing manager who still has not emailed me back.

My frustration here is why have you not even signed the package in. Not even for testing, just to check it has been sent. I've been waiting and I am a student so I cannot afford the 35p a minute 0871 number provided.

Can someone please help me as I am very worried my motherboard has been lost.
I will give RMA number at request.

[Mark@SCAN]

Hi,

I can confirm your parcel was delivered to SCAN 06/01/12 @ 09:33hrs.

We apologise for the delay in booking in/testing your returned goods and assure you that we are working as quickly as possible to reduce the backlog and delays inevitable after the Christmas and new year holidays.

Regards

[sod16]

Thank you for that information. I definitely feel better now. Is there a rough estimate to when it will be booked/ Tested and sent back?

[Mark@SCAN]

Hi,

Please don't hold me to this but at a guess I would estimate later today/tomorrow or Monday.

I believe we have staff working in testing tomorrow (Saturday) also to try and reduce the backlog.

Regards

[sod16]

Thank you again Mark, very helpful, very efficient.

[Mossy]

Can we edit the Title to not say bad service?

[sod16]

Go for it!

[sod16]

New question today.
It's Tuesday and Scan have yet to dispatch?
Is this going to be another delay after delay to get my parcel? I would like some confirmation of when I am going to get a replacement sent off? I really need it to work on projects, so a dispatch date would be nice to know.

Thank you in advance.

[sod16]

Help?

[Mark@SCAN]

Hi,

Please POST your RMA number and I will investigate immediately for you.

Regards

[Mark@SCAN]

It's ok, no need to POST I have been passed the information required by another member of staff.

Regards

[Mark@SCAN]

Hi,

I can confirm a replacement invoice has now been generated and a replacement should be with you tomorrow. I will e-mail you the replacement invoice number via our query system.

Regards