RMA Monitor Mess

[Apocolapse]

Hi,

I recently made a purchase with SCAN for an ASUS VH242H, when received it was apparent the power button was faulty. It was spongy, wouldn't click, and lodged in place frequently.

As a result, I called for an RMA and it was collected the next day (very rapid service). I have been away from home the last few days, during which I received emails concerning the status of the the RMA.
It finally completed yesterday, from which they confirmed it was faulty. I came back home today, the screen was delivered to a neighbour, when I unpacked the monitor it was clear very quickly that they had returned the EXACT same monitor. The button was still faulty, the cosmetic protection plastic cover over the buttons was askew (I removed it to test if the cover was affecting button functionality), and the box still had my old order details on it, as well as parts of my tape I used to reseal the box in the process of the return.

I am quite disappointed needless to say! It has already been a week, and I will likely have to wait over a week to see the final result of the RMA, as there is no time to book a collection for tomorrow. I have requested yet another final RMA, and if they do not have another new monitor to return to me, I have requested a full refund instead.

I normally only hear great things about SCAN, and while their RMA organization time was great, it has left me wondering what they were thinking when they sent it right back?

If the SCAN representatives on here could give me some reassurance this wont happen again, that would be great. If you need any more details, I will PM them to protect security.

[Mick@SCAN]

Apocolapse,

I am sorry to hear about the problems you are having, I have sent you emails with new RMA instructions, please accept our apologies for any inconvenience caused.

Kind regards,